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5500 Reviews
Donald Williams
November 26th 2011 at 10:29 am
Window Comments
The double hung windows all tilt in for easy cleaning. Look great and do great keeping out the cold. We have experienced two problems with the windows, the tilt mechenisims housed in the jam are plastic and break easilly. Four windows (of 14 in the house) required replacement due to seal failure. All problems were corrected under warranty (lifetime) quickly upon request.
Install Comments
Installed by Berkentine Construction of PA
Installed at house construction
Glenn Harris
August 17th 2011 at 1:29 pm
Window Comments
I was very dismayed to see the huge over cuts on the top of the lower sash where it meets up with the upper sash. The cut extends 1/4 inch beyond the edge of the upper sash and the material visible thru the over cut gives the appearance of shoddy workmanship. The same for the cuts to fit the latches - there an almost 1/4 inch over cut on each side of the latch - or the latch is pushed to one side and there is a large gap to one side of the latch. When I contacted Simonton their Service Solutions Department Rep said they would send me 4 new lower sashes. They sent me 8 new sashes (both upper and lower) and every one of the lower sashes had the same over cuts and looked shoddy. Finally I located a Simonton display at a builder's supply company and went there and yes, even the display model had these over cuts on both the edges and either side of both latches. I still don't know why Simonton sent me replacement sashes when the replacements have the same areas of poor quality workmanship I complained about. THAT suggests their Reps don't know the products. Lesson: NEVER buy from a catalog - go find and see a display model first. If its unclear what I'm talking about E-Mail me and I'll e-mail you pictures of how bad these look.
Install Comments
Installed by The Roofing Company of VA
I ordered Simonton Reflections 5500 Windows, supposedly their premium window (see review) - the installers put in Simonton 5050, the economy model. Then there were problems with the new windows and neither the contractor nor the Simonton Rep seemed to be the least bit familiar with the product, as evidenced by them sending me replacement sashes with the same problems that i had complained about.
mark bass
December 12th 2010 at 10:49 am
Window Comments
The Five (5) casement windows were average for a vinyl window,the problem was 1 of the windows was made wrong and the seal around the glazing was deformed.When I notified Simonton that day about the problem there were no apologizes or sense of urgency on their behalf to correct the problem. They simply stated I would need to go back to 84 lumber and re-order another window four more weeks have passed and I still don't have the new window. their customer service is among the worst I have encountered in 25 plus years in the remolding business.
Install Comments
Installed by Mark Bass General Contractor of NJ
Jim Mehle Sr.
April 21st 2008 at 12:30 am
Window Comments
I've only had the windows for less than a week. I personally know my installer and with his expertise in installation(I was a part of it and also have had some experience in the past working as a Service person for a local siding and window installation firm as a "Service Person" and also have had experience in Replacement Window Installation myself)and his quality in instaling my windows, I am totally convinced that these windows are the ones I truly needed. I only wish that Simonton would change their position on woodgrain interior and a choice of colors for the exterior of their windows. They only offer White for the exterior when using a woodgrain interior. I would think that this is detrimental to their sales effort? Many people do not wish to only have a choice of 'white' on the outside if they desire a woodgrain on the interior. A white exterior does reflect the ultraviolet rays from the sun and also the heat, which can warp the windows, amongst other problems, but to have a choice of a beige or taupe color should be a choice for them to offer a customer. In my case, I chose taupe,inside and out, which does compliment my choice of interior wall paint. My interior design is that of a 'shadow box design' for the windows....no window moldings are present. The color is satisfactory in my case, but with those that have a oak window trim, I would think that they would prefer a woodgrain window...I did originally,but am now, in my application, satisfied with the end product and the workmanship of my installer, who is to be commended for his quality and expertise of window installation as well as cladding of the old frame in my Replacement Window project.
Install Comments
Installed by Smerud Siding and Window of MN
Having knowledge and experience myself in the trade, I was very satisfied with my installers expertise and expert craftsmanship. It was a job well done. He is truly a Craftsman!
Price Information
The price of the windows was in line with other manufactors and in my opinion was satisfactory considering the quality of the window as well as the quality of the installer.
Tulsa Customer
March 15th 2008 at 8:52 am
Window Comments
Our Simonton windows look great and perform wonderfully. We have noticed a huge difference in the comfort level of our home. The windows are everything we were told they would be.
Install Comments
Installed by Windows by Jeff of OK
Windows by Jeff did an excellent job with insulating and sealing up our windows. Superior workmanship!
Price Information
We paid a little bit more for the Simonton brand and the quality installation from Windows by Jeff, but it was well worth it.
Benny
September 27th 2007 at 10:29 pm
Window Comments
I am very pleased with the superspacer for my insulated glass unit. I recommend anyone who gets these windows gets the superspacer. The windows do not transfer the heat or cold nearly as much as my old metal spacer units and I do not get any condensation on the inside of frame of the windows, even at tempuratures below 0° F.
Install Comments
Installed by Vision Exteriors of MN
Price Information
I believe for 11 full frame replacement windows (installed in rough opening of wall), complete tear off and removal of old masonite siding and old windows, Royal premium vinyl siding, aluminum soffit & facia it was approx. $18,000.00 House is approx. 975 sq. ft, 4 bdrm. split level w/2 car attached garage.
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