Castle Windows of Monroeville, PA Castle Windows

Overall quality: 1
Locks: 3
Balance System: 1
Warranty: 4
Window Grade: 2.3
Install Grade: 1.0

September 26th 2007 at 02:53:14 PM

Window Comments

Windows are extrememly poor quality. Glass in a large bay window was damaged. Screen was the wrong size in another window. Three of 5 windows needed repair within months of installation. Security feature that prevents the window from being opened beyond a certain point allows outside air into the house.

Install Comments

Installed by Castle "The Window People" Windows of PA

Installers left a mess. One cut himself and then bled all over the window without cleaning it up.

Price Information

Windows are apparently second-quality, though they are priced as first-quality merchandise.

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 3
Window Grade: 2.5
Install Grade: 1.0

Nari

November 18th 2007 at 09:13:19 AM

Install Comments

Installed by Castle Windows TN of TN

Required a reinstallation because of poor work the first time. Damaged my kitchen granite countertop and have not responded to requests for insurance information. Are not licensed in my area to even do this work.

Price Information

I was qouted $4975 for 12 Gold Series Windows which were to be energy star compliant and contain low e glass. They continued to tell me these were the specs on the windows until well after installation when I asked for proof of energy star compliance for my taxes. They sent me an energy star sticker. I asked for more proof. They stopped talking to me. Later, they acknowledged to the BBB that the windows were not energy star compliant.