Replacement windows add beauty to your home...Add value to your home...Save energy while lowering your heating bills!
Call us at
1-800-399-4623




BBB Business Review

Need Assistance
With

Gorell ?

Enter your zip code

Gorell 5300 Reviews

based on 16 reviews

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

June 20th 2013 at 11:16 am

Window Comments

We bought all new replacement windows from Gorell. Then the company went bankrupt. Soft-Lite, LLC bought them and now will not honor the warranty. I am screwed! I don't know anything about Soft-Lite, LLC but they just charged me $25 just to give me a quote for a new sash!!!! BEWARE!

Window Grade: 1.0
Install Comments

Installed by James Diamond of RI

Do not use this Installer for anything. He would not come fix problems that he created. I ended up paying someone else to fix his work.

Install Grade: 1.0
Price Information

Soft-Lite just charged me $25 just to get a quote!!!!

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 1

June 14th 2013 at 11:33 am

Window Comments

Hi had 14 Gorell 5300 series installed in 2010 had a very good experience from the purchase of the windows to the insulation of them but now a problem has arrived when calling the company we bought them from which is out of business and my warranty is know longer any good and was told after calling soft lite they will not stand by the warranty neither my only thoughts were we have $13,000 worth of windows and we can not have them fixed on less we get a quote and pay for the replacement parts what a day what a learning lesson

Window Grade: 4.0
Install Comments

Installed by Duramade windows and doors inc of FL

They installers were just the most wonderful two young men and did a great job of putting the windows in and cleaning up after themselves as far as the company goes they seem to be on the up and up and now they are out of business just our luck

Install Grade: 5.0

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 1

November 30th 2012 at 8:17 am

Window Comments

Beware we had 20 windows installed and looked great. After a couple of years the company that installed them is out of business as most of them. The warrant. Is basically no good. Our windows are going bad one at a time and nobody cares.

Window Grade: 2.0
Install Comments

Installed by Windows Doors and More..... of SC

Beware we had 20 windows installed and they looked great. After a couple of years they started going bad one window at a time. The warranty is is no good. The company has been sold and the new one does not care.

Install Grade: 2.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

May 25th 2012 at 11:23 am

Window Comments

We had 17 Gorell 5300 series Double Hung windows installed and couldn't be happier. They are a superior product to every other window we looked at. Some of these negative reviews seem to be with an installer or sales company that has gone out of business. That's not Gorell's fault. And, as I understand it, Gorell was purchased by Soft Lite who is keeping the Gorell name and window. According to the customer service representative at Soft Lite, they WILL honor my Gorell warranty to the letter.

Window Grade: 5.0

 

Price Information

A little more expensive than most, but you get what you pay for. We are EXTREMELY happy.

Overall quality: 2
Locks: 5
Balance System: 5
Warranty: 1

March 29th 2012 at 9:54 am

Window Comments

Spent a lot of money replacing our windows with Gorell Armour Glass Plus back in 2007. Three windows have sinced failed and mold is growing between the panes. Installer went out of business and now apparently Gorell is in receiver ship and will not honor their warranty. So now I have to buy the windows again. I can tell you I won't be buying Gorelle or Soft-Lite when we start building our new house.

Window Grade: 3.3

 

Overall quality: 1
Locks: 4
Balance System: 4
Warranty: 1

February 23rd 2012 at 2:08 pm

Window Comments

Saginaw, Michigan area. Had 19 windows installed in 2007. All the upstairs windows facing North have bubbles in the coating, so they look like crap. Company that installed no longer in business. So far, no help from Gorell on resolving the problem. Warranty appears to be worthless, plywood will look much better.

Window Grade: 2.5
Install Comments

Installed by Home Improvement USA of MI

Crappy job, gaps, breezes around outside of windows when done.

Install Grade: 1.0
Price Information

Way too much for the money.

Overall quality: 2
Locks: 5
Balance System: 2
Warranty: 3

November 30th 2011 at 12:40 pm

Window Comments

I had Gorell windows installed and had several problems with the quality of the windows. But, the following info is for any insulated glass windows: Use a dual thermometer (refrig and freezer type) and check each window by placing the detector in the corner of the window and the other just outside the window opposite of the other (I used the plastic window stop). There may be discrepancies in the readings; meaning low or insufficient e-gas as I experienced with Gorrell windows.

Window Grade: 3.0
Install Comments

Installed by FAS of FL

Install Grade: 5.0

Overall quality: 5
Locks: 4
Balance System: 4
Warranty: 4

October 9th 2011 at 5:52 pm

Window Comments

I have recentely had the 5300 windows installed.They exactely what I was looking for in a window. They are beautiful and I have recieved many postive comments from friends and Nebgors.

Window Grade: 4.3
Install Comments

Installed by Blue Springs Siding and Windows of KS

The installers were Profesional, they cleand up they even vacumed around the area in each room where they installed a windows and carted away all debree.

Install Grade: 5.0
Price Information

The price I was quoted was exactely what I paid when the job was completed. I do believe In comparsion to other companies I Quotes I got the best price for my money,($630 per. window installed)

Overall quality: 2
Locks: 3
Balance System: 2
Warranty: 1

December 7th 2010 at 7:14 pm

Window Comments

The windows are expensive and I have had hazing problems to the point I cannot even see clearly out of the windows. Large slider windows are not balanced properly to move with ease. I am currently. I do like the window look, and believe my issues can be resolved by the company if they do honor their warranty. That would help.

Window Grade: 2.0
Install Comments

Installed by All American Windows of AL

Issues I will not go into. Sorry he would not personally resolve my issues and commumicate with me to rectify my dissatisfaction rather than using the court system. I have no ill feelings, and believe overall good company. Hurricane Katrina may have stressed us all and emotions ran high and economy tight. I still believe the company can do a good job with warranty work when I get to that step--soon, I hope.

Install Grade: 2.0
Price Information

Very overpriced and I learned the profit margin is huge. I was between a rock and a hard place due to Hurricane Katrina and my needing windows ASAP and this company was able to help me with that. Other issues arose with installer and I have paid dearly. The windows are the worst looking windows in all America.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

November 4th 2010 at 11:56 am

Window Comments

Gorell Windows beat every other window in every category. Ease of operations, features and every moving part, glass, gas seal and vinyl comes with a true 50 year warramty. On top of all that , the installers were 1st rate professionals and did a fast, excellent and clean job. Every body putting in wndows should use these guys.

Window Grade: 5.0
Install Comments

Installed by Florida Lifetime Impact Window and Door of FL

They did everything that they said and gave me a release of Lein at the end of the installation.

Install Grade: 5.0
Price Information

Not the cheapest window but the biggest bang for my buck. I definetly got every penny that I paid for.

Overall quality: 4
Locks: 2
Balance System: 3
Warranty: 1

February 28th 2010 at 12:12 am

Window Comments

Beware I installed these windows and Gorell does not make replacement easy they mail you the parts and you have to pay for repair if their window fails. The lock on the 5300 is a hazard the glass sweats and superspacer is much better glazing. Delivery is erratic too. Really poor company to do business with you are bettr off with Simonton or softlite

Window Grade: 2.5

 

Price Information

550 to 800 in the New England market

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

February 5th 2010 at 12:53 am

Window Comments

My wife and I lost EVERYTHING in Katrina several years ago... except the windows! They survived!

Window Grade: 5.0
Install Comments

Installed by From Hattiesburg (only Gorell dealer in state) of MS

We had recently replaced the 30 year old windows with Gorell 5300 from a reputable dealer. (He ONLY sold Gorell, as he insisted they were the best!) Not only did they survive the storm, that dealer came to my house to check on us about a month later and insisted on changing all the hardware FREE OF CHARGE! Unbelievable. You get what you pay for!

Install Grade: 5.0
Price Information

Approx. 500$ per window! Not cheap, but the outside noise was cut 80% EASILY along with ALL THE PROMISED heating and cooling advantages!

Overall quality: 5
Locks: 4
Balance System: 5
Warranty: 5

January 7th 2010 at 9:34 am

Window Comments

After looking at 4 different manufacturers for replacement windows, we chose Gorell. We have had Gorell 5300 series windows for 13 months and could not be happier. Our energy(nat. gas)bill has gone down almost 20% and no more drafts in the bedrooms. They look great and function flawlessly. Plus a 50 year warranty against breakage is great!

Window Grade: 4.8

 

Overall quality: 1
Locks: 3
Balance System: 4
Warranty: 1

March 3rd 2009 at 11:01 am

Window Comments

I installed Gorell sliders for a customer in MN a few years back and guess what? The windows actually leaked into the customers house during a heavy rain... more than once! What was more frustrating was that the company did nothing but talk around the issue and so I was stuck with giving the customer $4,000 off the whole job.

Window Grade: 2.3
Install Comments

Installed by www.northernexteriorsmn.com of MN

We were the installer for the job and installed the windows to code with proper flashing...

Install Grade: 5.0
Price Information

Priced higher than many.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

October 17th 2008 at 9:58 pm

Window Comments

The windows helped lower my energy bills substanaly. They have a full 50 yr. warranty parts and accidental glass breakage. Could not be happier!

Window Grade: 5.0
Install Comments

Installed by Duramade windows and doors. of FL

Installation took less than a day. Everyone was very polite and answered all my questions. Even came back to make sure everything was satisfactory. Great job.

Install Grade: 5.0
Price Information

By saving over 40% on average on my energy bill, and saving on my homeowners ins. the cost of the windows only gets better.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

September 14th 2008 at 11:08 am

Window Comments

These windows are the best built I have seen. They have really made the difference. Our house is cooler in the Summer and warmer in the Winter. We got what we paid for. What a difference it has made!

Window Grade: 5.0
Install Comments

Installed by Jack's Wholesale Windows of MI

They were prompt and cleaned up well when finished.

Install Grade: 3.0

View All Reviews

Review this product yourself!