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Jeld-Wen Zap Pak Reviews

based on 7 reviews

Overall quality: 5
Locks: 4
Balance System: 4
Warranty: 5

January 10th 2012 at 11:26 pm

Window Comments

I purchased 11 "Zap Paks" from Home Depot to replace my 20 year old single pane sashes. I brought them home and started the install, first Zap Pak took a little over two hours to install, second one right at 1 1/2 hours. The quality of them seems very good the only tricky part I have found is snapping the side balances on to the brackets just takes a little elbow grease.

Window Grade: 4.5
Install Comments

Installed by Installed myself of GA

Install Grade: 0.0
Price Information

Home Depot was running a special $600. off purchases over $4k plus an additional 10% so I ended up getting $1k off my windows.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 4

June 13th 2011 at 9:08 am

Window Comments

I bought 8 windows from Home Depot and was very satisfied with them. The specialist at Home Depot was very knowledgeable and made the measurement and installation accurate and easy. Only criticism is of the grilles. Poor design.

Window Grade: 4.8
Install Comments

Installed by self installed of

Install Grade: 0.0
Price Information

I purchased the windows on sale, 25% off.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

March 2nd 2011 at 1:12 pm

Window Comments

Purchased 17 Zap Pak's for my home from Home Depot about a year ago. Easily installed by myself. Service from both Home Depot and Jeld-Wen was excellent on the few issues that came up. I found the craftsmanship of the windows to be high quality. Two important factors affecting the final installation and fit are precise measurements and the condition of the existing window frames. I highly recommend Jeld-Wen windows.

Window Grade: 5.0
Install Comments

Installed by homeowner of NC

same as above

Install Grade: 5.0
Price Information

Sale price = 25% off

Overall quality: 3
Locks: 3
Balance System: 4
Warranty: 3

March 23rd 2009 at 11:13 am

Window Comments

I've installed 25 of these of various sizes in a 17 year old house that had single pane double hung. They are generally of decent quality and easy to install. I have run across a few quality issues. Surround grills didn't fit properly on some windows. Lock hardware screws overtightened/stripped on a few and one window with a missing counterbalance engagement pin. Fit between the upper and lower sash needed planing on a couple. Like the low E glass and quietness from the double pane.

Window Grade: 3.3
Install Comments

Installed by myself of GA

Install Grade: 0.0
Price Information

Purchased thru Home Depot at their usual prices. MW window sash kits from Lowes are cheaper but I preferred Jeld-Wenn because of treated wood and aluminum cladding (vs. vinyl for MW)

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

October 13th 2008 at 9:14 pm

Window Comments

I am replacing several windows in a 22 year-old house. What I had isn't nearly the quality of the Zap-Paks I'm installing. I found it's very important to make sure your existing window casing is square and level, as my house had settled and caused a lot of movement within the window casings, including bowing and out-of-square. Where needed, I am rebuilding the casings, replacing the sills and brick molding with vinyl. I am also replacing the pieces of the casing that are rotted or warped. This way I'm sure what's going back in that hole, not something inferior to what I had. Oh, and don't forget the Great Stuff around the edges and under the sill if you've replaced parts of the casing. Bought them all at Home Depot during a sale for just over $300 each. All double hung, with low-E glass and wooden frames. Very please with the quality and the ease of installation. To paraphrase an earlier comment, this product is only as good as the quality of the installation.

Window Grade: 5.0

 

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 1

May 13th 2008 at 9:23 am

Window Comments

i bought a bay window from them and had it installed and about 4 days later the wood started to blister, i asked them to come look at it and they never did they told me to send pics and i did and then they tryed to get out of warrenty buy saying window got wet well it was hot and dry for a week here and then they try to blame installer and i new they were wrong and soon they found out that he did it just like the instructions so now the guy TERRY at company told me to sand the vener covered wood and i told him he has no clue to what he is saying as everyone knows venerys are paper thin and you will sand through it so then he told me he would replace window but not pay the installer, i asked why not its not his fault you sold me a bad window and he told me then that we dont ship out bad windows, hmmmm i guess he is wrong, if anyone reads this please be aware they are not a company that stands behind there stuff ...good luck

Window Grade: 2.5

 

Price Information

paid 1200 dollars for a window with a jeld-wen warrenty that didnt do me any good, the company doesnt stand by there products, dont buy there window

Overall quality: 2
Locks: 3
Balance System: 2
Warranty: 3

March 1st 2008 at 4:38 pm

Window Comments

You'll be disappointed. This is a DIY replacement double-hung window. While it looks nice, there are so many negatives that I can not recommend it. The biggest disappointment is that the double-paned window does not block out any outside noise. NONE. The hollow vinyl side panels seem to act as sound chambers, amplifying noises rather than reducing them. There is no hardware to assist you in opening or closing the window, and because of that, it is hard to open & close. The built-in 'finger plow' is ineffectual. The window does not tilt in, so cleaning will be problematic. The screen is not built-in. You have to buy a full screen that gets screwed in place and covers the entire window, frame & glass. Very ugly solution. You'll have to caulk the frame inside and out to prevent drafts. In short, stay away.

Window Grade: 2.5
Install Comments

Installed by Did it myself of

Install Grade: 0.0
Price Information

About $340 plus $25 for the screen.

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