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Pella Pella
Currently 2.83/5 with 9 reviews
Customer Reviews
Keith H
June 2nd 2008 at 02:10:31 PM
Window Comments
I purchased Pella windows for my bedroom and a door unit for the front of my house. I have to say that after a couple of years I am extremely disatisfied with Pella products. All of the units are letting air flow through the windows so condensation is building up on them. The local Pella dealer insists it's my humidity in the house and tells me I should turn down my humidifier. Problem was, yup, there was no humidifier in the house at the time of my first and second calls. That and I could feel the air coming in. I purchased storm windows for the outside that has helped, but for the amount of money I paid this should be a non-issue. Sorry, Pella I have 12 other windows that need to be replaced and it will not be with your brand.
Rick
February 8th 2008 at 01:57:52 PM
Window Comments
I had 19 windows and 1 Entry door replaced with Pella in 2002.The salesman was very understanding of my needs and his knowledge was second none. The Entry door keeps the wind and cold out. I also found the same for there windows. I preferred to go to my local Pella store then to the big box store.
Install Comments
Installed by G&M of NJ
Anita
January 30th 2008 at 05:58:27 PM
Window Comments
I was excited when I learned the windows in my home are Pella. It is considered a quality product and who wouldn't want that in their home. However, after purchasing my home, I found several of the hardware to be in poor condition and some of the windows to also be in poor condition. When I called Pella, I was disappointed to learn that the warranty they provide doesn't apply to all their products and there are several limits. The hardware is supposed to have a lifetime warranty but according to the guy at the service center, that isn't true. Nothing has a lifetime warranty and the hardware has a 2 yr warranty. I plan to keep trying to reach someone at Pella and clear this up but the person I spoke to was a Pella approved supplier.
Sharon H
September 26th 2007 at 10:52:37 AM
Window Comments
I like the slider windows for ease in operation.
Price Information
The Pella windows were comparable to other good quality windows
IK
March 16th 2008 at 01:37:00 PM
Window Comments
I purchased wood designer windows for a house remodel. The widows seemed ok and a good value at about $180-$200 each average. I went with wood since I do not believe in vinyl as a long term solution or because of the toxic production issues. The windows have been trouble so far because of the aluminum glass spacers conduct too much cold into the edges and cause excessive condensation in our Seattle environment. I know this is a problem with many doors/windows, but I have 2 fiberglass door full lite doors that do not have any of these issues. It is the window design that makes them worse in this issue. The condensation then causes extreme mold/mildew problems on the sashes and I hope that they do not rot out before I can find a solution.
Install Comments
Installed by Self of
AnnMarie
January 23rd 2008 at 04:14:10 PM
Window Comments
I hate to do this because the Pella Window plant is 10 miles from my home and they have experiences a number of layoffs recently. However, I must share how dissatisfied I am with their vinyl windows. I purchased sliding basement windows. They have two about 1" weep holes that allow cold air to stream through--so much so that the glass above the hole is covered with condensation. I had to cram towels in the tracks to prevent air flow into the house. When I called their corporate office, because their product service department could only provide me air permeable sticky-backed, cheap plastic flaps to tack on the outside of the window, they said the window was suppose to be designed like that and that the window meets their tested energy standard. If that is the case, I suggest that people look for other brands because the air flows through, which does not seem to be a very energy efficient design. Plus the cheap flaps were only made because people were complaining about bugs crawling though the holes-something to look forward to in spring.
April 25th 2008 at 03:00:33 PM
Window Comments
New home, all Pella windows, operating windows are all casement windows, clad in aluminum. Just past the 10 year mark, many of the windows have rotted out at the bottom of the moveable part.
RAY ANDERSON
August 10th 2009 at 03:46:15 PM
Window Comments
Pella Solarium less than 18 years old totally rotted out. They say they don't make it anymore. So what can you do. They don't honor the warentee. Then the door panels fell off the oak door again they said they don't make them anymore again no honor of the warentee. So don't buy pella if you want any real warentee with the product or quality product.
Install Comments
Installed by pella of NY
Rusty-Thebent nail
March 9th 2008 at 10:29:24 AM
Window Comments
I purchased 2 Pella windows on one order. After installing I discovered a stress crack in one of the side frame members near the corner joint. I missed this when I unpacked the unit prior to installing. My second order of three windows arrived and after installing one I discovered the sliders would not close because the frame was made out of square. I allocated the proper clearence when I ordered them but I noticed it didn't quite fit the opening when I tried to install it. Upon investigation I discovered that the two sliders, one on each side wold no close squarely. There was caulking smeared on the center pane from the factory. Both of the screens had there mesh over stressed and was ripping. I still haven't resolved this issue with either Pella. (I'm waiting on them to send somebody) or Lowes where I purchased them. Lowes customer service at the store I bought them claimed that the warranty is void once the windows are installed. Having 2 defects out of 5 windows over 2 purchase orders is extremely poor workmanship in my opinion! Rusty in San Jose, Ca.
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