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Pella Reviews
Pella is the WORST!!!!
November 18th 2011 at 3:08 pm
Window Comments
If you value time, money and quality, DO NOT use Pella!! I ordered 25 windows, and it took them several months to finish the job. It was one problem after another. We replaced a few windows the same size, and the trim/casing was different for each window. It looked terrible!! Of course we wanted a matching look, especially for windows right next to each other. They couldn't figure it out. It's wasted so much of my time and money!! I will never hire Pella again. If you use Pella you will be highly dissatisfied. Customer service is non-existent. They don't try to work with you, even with they're responsible for mistakes. They don't take responsibility for anything. Worst company ever!
Install Comments
Installed by Pella of MI
November 3rd 2011 at 5:03 pm
Window Comments
Five years ago we did a major remodel to our home, which included high-end metal clad Pella windows. Recently, I discovered that the cladding of small window located in an upstairs toilet room was being pulled away from top rail because it was catching on the frame. The window had been open a total of 3 times since being installed for cleaning. I called Pella customer service, and was told that I would have to contact the dealer who I purchased the window from because each dealer was independently owned and operated. I did so, and he assured me that he was not an independent operator but worked for Pella. I outlined the problem and he had their service department contact me. A service representative came to the house and verified that indeed the top rail was catching on the frame and because the labor warranty of two years had expired, Pella would charge $150 per hour to repair the problem. I later learned that because it was an upstairs window, it would be a two-man job and therefore run me $300. per hour. My pointing out that it was a manufacturing defect appeared irrelevant. I understand since Pella was purchased by a large corporation the quality of the produce and service has deteriorated. I would recommend not purchasing the product.
August 27th 2011 at 8:53 pm
Window Comments
I have Pella windows and had a very positive experience with the Pella Company. They stood by their 10 year warranty and corrected the probem. Thank you Pella.
Sharron McKee
August 7th 2011 at 9:28 pm
Window Comments
We installed 49 Pella new windows in October 2009. Due to the Manufactured defects, Pella remanufactured the order and delivered the 2nd set in February 2010. Pella installed all the replacement order except for 21 windows, which are stacked in our garage. Pella does not provide any customer service. You can view our story at http://www.youtube.com/watch?v=T8vYK2cy-9Y. Pella Window Corp. is an extremely dishonest company who causes home distruction if a home has their products installed. The windows leak and rot!
Install Comments
Installed by Pella Window Corp. Install team of IA
Pella's installation team quit installing the entire set of windows, when they found out that the windows had many manufacturing defects.
anne
June 10th 2011 at 8:41 am
Window Comments
have had nothing but problems and headaches with the installation. No customer service or care about the customer. Would never go through pella again
Install Comments
Installed by pella of OH
poorly installed; didn't clean up; missing grid pins and hardware; gaps in sealing; not flush against the wall; terrible finish work
Price Information
windows were a little over $1000/piece
unsatified
December 22nd 2010 at 1:04 am
Window Comments
poor quality showed cosmetic damage and then leaked
Install Comments
Installed by lowes of MN
did not fit correctly left a mess poor follow up
ABailey
June 30th 2010 at 12:49 pm
Window Comments
Reading through these posts, I'm sorry to say that I've experienced these same issues with my Pella Architect Series windows and doors (cladding problems, seal failure, rotting wood, spotted glass etc.). These were installed throughout my home in 1995. Pella denies responsibility for these issues. Please check out this website, detailing the various window and door failures/defects in my home: www.onlinelitigationdiscovery.com I'm interested in hearing any similar stories regarding your problems with Pella on my website. Thanks for your time! -A. Bailey
Neil Odenwald
January 8th 2010 at 10:03 pm
Window Comments
The wood behind the cladding, or seal covering, rotted. The rotted wood could not be detected until the cladding fell from the window base. It is obvious that the "seal" failed and water seeped under the cladding, rotting the wood behind. An official Pella installer commented "This product has failed and is a manufacturer's default." Pella has only offered a small reduction in the $1200 cost of replacement windows. Do not trust their guarantee.
RAY ANDERSON
August 10th 2009 at 3:46 pm
Window Comments
Pella Solarium less than 18 years old totally rotted out. They say they don't make it anymore. So what can you do. They don't honor the warentee. Then the door panels fell off the oak door again they said they don't make them anymore again no honor of the warentee. So don't buy pella if you want any real warentee with the product or quality product.
Install Comments
Installed by pella of NY
Keith H
June 2nd 2008 at 2:10 pm
Window Comments
I purchased Pella windows for my bedroom and a door unit for the front of my house. I have to say that after a couple of years I am extremely disatisfied with Pella products. All of the units are letting air flow through the windows so condensation is building up on them. The local Pella dealer insists it's my humidity in the house and tells me I should turn down my humidifier. Problem was, yup, there was no humidifier in the house at the time of my first and second calls. That and I could feel the air coming in. I purchased storm windows for the outside that has helped, but for the amount of money I paid this should be a non-issue. Sorry, Pella I have 12 other windows that need to be replaced and it will not be with your brand.
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