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Ply Gem Windows Reviews

based on 17 reviews

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 22nd 2016 at 8:17 am

Window Comments

We have had a whole house installed in our previous home. No problems at all. Professional installation. We now bought another home and are installing more Ply Gem Windows. Great Product.

Window Grade: 5.0

 

Price Information

The price was fair and the quote was accurate.

Overall quality: 3
Locks: 3
Balance System: 2
Warranty: 2

December 29th 2015 at 12:16 pm

Window Comments

i thought I was ordering Milgard windows so I was disappointed from the get go. The screens were damaged out of the package, so they supposedly are sending new ones which i have not seen,(more than 2wks). Unless you know you are getting an entry level, or very cheap window I would not recommend these. once you've had good windows you can't go back. i will hopefully be resolving the issue with the installer.

Window Grade: 2.5
Install Comments

Installed by sunrise windows of WA

cant really comment on warranty other than there replacement screens are not here yet.

Install Grade: 3.0

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 2

August 17th 2015 at 11:30 pm

Window Comments

Installed $8,000 worth of windows to find two large (5'6" x 6') window to find them defective from the factory , both defects are such that should have been caught at the factory Quality Control. 6 weeks for them to make two defective windows and now another 2-4 weeks to redue the windows. I am so Pissed that this Quality Control?

Window Grade: 2.3
Install Comments

Installed by Lowe's of WI

defects were between the window on both window. Am I serious, call me I am in the book , In the Oshkosh, Wis. directory

Install Grade: 1.0
Price Information

$8,000.00

Overall quality: 2
Locks: 2
Balance System: 2
Warranty: 2

August 12th 2015 at 1:43 pm

Window Comments

We are not impressed. We had 21 windows installed. almost all of the seals failed and the glass had to be replaced. All of the hand cranks failed and it has been a nightmare working with them on the warranty to get them fixed/replaced. The warranty work has been in progress for 6 months. The staff are friendly and want to help but then will not follow through.

Window Grade: 2.0

 

Overall quality: 4
Locks: 3
Balance System: 3
Warranty: 3

November 1st 2014 at 7:14 pm

Window Comments

There were three screens ripped and one window sent wrong with grids on bottem instead of top. After first cold spell one top pain cracked. S&A construction in wichita ,ks did the installation and have been great on getting the window issues corrected. none of the issues were the installers fault it was all on the window company.

Window Grade: 3.3
Install Comments

Installed by S&A construction of KS

any issues with the windows were looked into and corrected in a timely manner.

Install Grade: 5.0

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 3

October 21st 2014 at 12:20 pm

Window Comments

we ordered a replacement picture window with a slider window on each side of the picture window. After the window was installed, we found a defect in the picture window. A new window was ordered. That one had defects, a new one was ordered. It was installed. It had defects. A new one was ordered. This is now number four. All this began in May. It is now October, and as of 10-21-14, the new picture window is siting at a warehouse, and the sliders have yet to be made. If everything is okay this time, I will never have Ply Gem near or in my home again. If the window is ever broken, I'll put up plywood before I'll use Ply Gem. They have dragged their feet, given false delivery dates, and given excuse after excuse.

Window Grade: 2.5
Install Comments

Installed by wilderness of MI

Install Grade: 4.0

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

September 30th 2014 at 12:22 pm

Window Comments

We had our windows installed in 2005 with the Mastic name on them. I had many problems with these windows. One window in particular is where the Argon Gas has escaped making a horrible look to the lower half of my window. Many have become spotty or cloudy so when they are cleaned they never look clean. I have called PLYGEM who says they have no affiliation with Mastic before 2010. I have google Mastic and always points back to PLYGEM. They will not even help anyone. Unfortunately, Anderson was not doing replacement windows at that time. I understand they are branching into the replacement window area. Also, heard they will only deal with their contractors. So, in a situation like mine Construction Company is out of business and PLYGEM doesn't want to deal. Hopefully, I can at least advised some people to do their research!!!!!

Window Grade: 1.0

 

Overall quality: 2
Locks: 3
Balance System: 2
Warranty: 2

April 22nd 2014 at 11:01 pm

Window Comments

Had 18 windows delivered on April 22,2014, sent 1 triple back due to it being broken and dented, sent back 1 double casement window back because it had so much silicon all over the outside white trim and it looked so bad and shabby looking. The window fuzz sticks out and the sealing around glass looks very cheap. Lowe's promised to bring them back and send a rep out to fix and clean them up. I should have known better and paid the extra to get a quality window like Anderson, it would have been worth it. Never will I recommend a Ply-Junk window. Anyone is welcome to come look at mine. I will give an update on how things get handled in a few weeks.

Window Grade: 2.3
Install Comments

Installed by Yoder Construction. of VA

Install Grade: 5.0
Price Information

Remember!! You get the quality of what you pay for.

Overall quality: 2
Locks: 3
Balance System: 3
Warranty: 2

January 30th 2014 at 11:08 pm

Window Comments

My builder installed 25 windows and a patio door. The windows are very poor quality. You can literally feel the cold draft from the windows standing a good 6 feet away. My furnace runs constantly attempting to compensate for the low temperatures on the wind exposed sides of my home. Warranty states that the windows are not actually meant to keep out cold or drafts and that storm windows will need to be purchased that have a higher tolerance to windy and low temperature climates. So here we go...replacing windows on a newly contructed home. Dissapointing to say the least. If you builder offers an upgraded brand or allows for customization, please avoid Ply Gem and choose a different brand.

Window Grade: 2.5
Install Comments

Installed by Ryan Homes (NVR Homes) of IN

There were no issues with installation.

Install Grade: 3.0

Overall quality: 1
Locks: 3
Balance System: 1
Warranty: 1

December 23rd 2013 at 11:25 am

Window Comments

Windows frost up when colder than -20C. Installed 3 years ago and have had 3 seal failures. Another person I know has had 6 seal failures since installing Ply Gem windows 4 years ago. I'll be buying a different brand next time.

Window Grade: 1.5

 

Overall quality: 2
Locks: 2
Balance System: 1
Warranty: 2

October 29th 2013 at 2:07 pm

Window Comments

Had 12 windows installed 2 of the 12 are cracked at the top after the pulley popped off. I have already had to order new pulley for one window already, not even a month old. In the process of call Ply Gem to get someone over to the house to look at the two windows that are cracked, Home depot said to bring them back and they could replace them but windows have already been installed. Easier said than done, not happy at the moment.

Window Grade: 1.8

 

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 2

July 3rd 2013 at 1:36 pm

Window Comments

We had 11 windows installed in 2011 - the quality appears to be good - had an issue with one window that cracked. EXTREMELY poor customer service had to constantly follow up with these people. My opinion steer clear of this manufacturer. If you have problems down the road, you will regret purchasing Ply Gem.

Window Grade: 2.8
Install Comments

Installed by Yellow Moon Homes of DE

Install Grade: 4.0

Overall quality: 5
Locks: 4
Balance System: 4
Warranty: 4

April 1st 2012 at 3:24 pm

Window Comments

We had 17 windows installed and think that it was a very professional job. We are pleased with the quality of the product and of the installation. Our neighbors are going to use the same window

Window Grade: 4.3
Install Comments

Installed by Rasmussen Exteriors of MI

We have had a great experience. We were very hesitant, as we had a bad experience in the past & were very skeptical going into this. We also had several companies come out prior to making our decision. We are so thankful we went the way we did. Very pleased with the price, the installing company & the product.

Install Grade: 4.0
Price Information

We paid approximately $500 each for the 17 windows. 15 were double hungs & 2 were picture windows. We went white inside & white outside to save money

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

March 6th 2012 at 1:53 pm

Window Comments

Guys that installed our windows and doors were very unprofessional.Windows and doors both have air drafts coming thru them.Called customer service and was told that salesman would call us back.Never happened.Will never deal with this company again!

Window Grade: 1.0
Install Comments

Installed by Ply Gem Windows of VA

Very unprofessional installers.

Install Grade: 1.0
Price Information

$8152.00

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 3

October 22nd 2011 at 9:51 am

Window Comments

A month ago, I had all my house windows replaced with Plygem Professional Series windows. Triple-Pane Low e. They look nice. It is alot quieter inside the house now. They seal good, but haven't had any real wind yet to check the seal. The real test will be this January.

Window Grade: 3.8
Install Comments

Installed by Procraft Windows of WA

I thought the install was above average. There was a little cracking of the paint - or separation of the drywall right next to all the windows that were replaced.... Ie... a window has 4 sides and 1 side of each window will need a little plaster/paint. I read many other reviews before I bought and a few installation reviews by "the experts" and it's common to have some cracking of paint and maybe separation of some drywall right next to the window during the removal of the old windows.

Install Grade: 3.0
Price Information

I had 8 - triple-pane, Plygem low E Professional Series windows and 1 (Codel brand) French door installed by Procraft Industries 9-1-11. Three new bedroom windows 2 ft by 6 ft horizontal sliding...... One 5 ft by 6 ft patio door.... One 6 ft by 6 ft patio door..... One 5 ft by 4 ft picture window with a 2 ft by 5 ft sliding window on each side of the picture window........ And one 6 ft by 6 ft "Codel" fiberglass french door. Everything counting tax $10,535... The Procraft salesman was dishonest. He had a Plygem Premium window to show for demostration - and a brochure for Premium windows. He only put the model # for the windows in the contract. He did not put in - if it was Premium or Professional. I called a couple days after signing the contract and asked if it was the Premium or Professional windows that I bought - and he said he thought I was getting the premium windows. Two weeks later they installed the Professional series. He lied to make a few extra bucks.

Overall quality: 4
Locks: 3
Balance System: 3
Warranty: 1

October 14th 2011 at 3:36 pm

Window Comments

Ply Gem seems to make a decent quality window. I haven't had them long enough to know for sure. I had all the windows in my home replaced and outswing French doors installed. I wanted to document my initial experience on customer service. When the window installation company asked about hardware in an oil-rubbed bronze finish for the French doors, they said it would be some crazy price like $800. When I said i would just paint the handles that come with the door, they were quick to point out that would void my warranty. I went into their production warehouse to look at windows and French doors. Adrian was very helpful. He pointed out that they do offer a stock color besides white that is very similar to oil-rubbed bronze so I got that. The windows and doors seemed to be of high quality and I learned a lot about the different options. When I had the windows and doors installed, the threshold on the French door was metal, like you'd normally see on the exterior. I called Ply gem to ask if they had any interior trimmed threshold and they said the metal piece was my only option. When I asked if I could find a piece somewhere else to trim it out, they were quick again to point out it would void the warranty on the door. I was then transferred to a full mailbox, then the operator, who took my number and told me Roy from warranties would call me. He never did. It doesn't seem like this company has much experience with residential French doors. Otherwise, they would have options besides metal thresholds on the interior of the doors. It also seems the company is very eager to void their warranties. My guess is that PlyGem can afford to offer a decent quality window at an affordable price by limiting options and closing warranties. I would say they are a typical mass production operation but they custom make their stuff. It took about a month to get mine made. So quality good, customer service bad. Good luck!

Window Grade: 2.8
Install Comments

Installed by Alco siding and windows of CA

Installer also did not discuss many options with me. They ordered the stock white hardware without asking, or seemingly even being aware that there were other options. They did return to install the hardware I wanted sand they reduced the price for me having electrical work done before the install. The install was efficient and clean. They also did not recognize that a metal threshold is not appropriate for the interior of a French door and did not offer to remedy this. I also discussed with the owner getting a double Hung window in the bathroom but I neglected to make sure this was on the contract and ended up with a single hung. Again, you get what you pay for. Very reasonable price. Very pleasant people. I just don't think they have a lot of experience with doors. Recommend for windows.

Install Grade: 3.0

Overall quality: 5
Locks: 5
Balance System: 4
Warranty: 5

July 27th 2011 at 1:41 am

Window Comments

The Plygem Replacement Windows fit like a glove. They are a 100% improvement from our old cold aluminum windows. They're beautiful.

Window Grade: 4.8
Install Comments

Installed by Clear Choice Windows llc of WA

They guys were great. They paid attention to detail, were very respectful of our property and made it look easy. The new windows fit perfectly. I didn't even have to clean the glass.

Install Grade: 5.0
Price Information

We sat down with 4 contractors and Clear Choice respected our time and gave us the best price. We made a great choice.

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