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Renewal by Andersen Renewal by Andersen
Currently 2.68/5 with 10 reviews
Customer Reviews
sheri
October 21st 2008 at 07:10:28 PM
Window Comments
I have been very disappointed in my experience. I have waited over 6 months and still have open issues. They did a poor quality job on a central focus window. There are holes around the trim. I would never recommend anderson. I suggest going with Marvin as a replacement window supplier.
Install Comments
Installed by Anderson of MN
Terrible experience
joe
August 28th 2009 at 05:00:42 PM
Window Comments
i'm just met with a sales rep recently and the stories i have read on this site are very similar. I too was shocked at the initial price of $6300 for 5 windows. After haggling a bit and a phone call to his manager he came down to $5800. Still $1160 per window 4'x5'! this seems was expensive to me compared to all other brands I have priced!
jerryb
October 19th 2009 at 01:08:05 PM
Window Comments
Had sliders installed, excessive play end to end when latched, and have to be careful when trying to latch as the windows tend to bow away in the middle and not latch at all.
Install Comments
Installed by Renewal by Anderson Knoxville of TN
I hired RbA of Knoxville to replace windows in half the house, I will not use them for the rest or recommend them. They came in and laid tools on an antique walnut desk with gloss lacquer finish like it was a milk crate, installed sliders to replace old Anderson windows and they were offset to one side, obvious even from the road, when I said something, he measured where they would have to trim and it was 2.5 inches along one side and 4 inches on the other, did they even look at what they were doing? When I said that won't work, he tried to argue the point until I sold him flat out they would have to correct it, so much for them not having to touch the trim, oh, and they don't fix removed/splintered trim. All this just to get them centered? when they trimmed the outside with aluminum, it looked good, but I had to ask them to go back over the caulk for all the gaps and holes they missed. I would think that after the third time I ask if they checked them all and I again had to point out where it needed caulk they might really at least look themselves. But no, I had to point out 2 more times they missed corners. Also, the trim nails that they put into the face of the aluminum didn't go in straight and made the holes a little larger, I asked them to put a dab of caulk to seal them and it was another go around- they "don't do that", "the nails are ribbed so water can't get in",(even though I can see in around the nails,) and even they don't like use to put caulk on the fronts ( so don't put holes there?) And the final straw was pulling the screw out of my wife's tire from the window installed above the garage door(I know that's where it came from since the head wasn't scratched up like they are when you drive any distance on them, and it was greeting me the next morning) also more screws in driveway where they parked the truck. This doesn't even count the sawdust covering the bed that they'll "blow it off" or the lack of being able to keep an appointment time even when they call the night before to set it.
Price Information
Price given was $8400 for 4 large sliders, 2 med sliders and 1 casement, the cost to Renewal from their factory was 2772.77 including shipping ( the installers even left their invoice on my dresser when they went home one night. (2) 51" x41.75" sliders 293.00 ea (4) 78.375" X 41.75" sliders 428.00 ea (1) 24" x 41.75" casement with tempered glass and pebble texture 240.00
vaag
September 11th 2009 at 06:53:22 PM
Window Comments
Andersen quality is pretty good as long as the factory and not sub-contractors do the installation. Don't let a sub-contractor near the windows. Unfortunately, the price they first quote is about 30% higher than any of the other big boys. They must figure everyone was born last night.
Install Comments
Installed by sub-contractor of MN
Chris
May 15th 2009 at 03:38:16 PM
Window Comments
Very disappointed in the quality of the windows. We bought 4 windows, the salesman led us to believe that these were of much higher quality than they actually are.
Price Information
The original price was $7000 for 5 windows. ARE YOU KIDDING ME? They instantly came back with a 'well, we can get you a deal for 40% off if you buy by this date'. I should have listened to my gut instinct. Cheap, crap windows, shoddy installation, and way overpriced. Do your homework and don't ever choose this company.
81Stalagian
October 22nd 2007 at 01:09:49 PM
Window Comments
Once installed, we like the windows. their customer service, though, is so bad that I wouldn't ask them back even for a large discount. Terrible, terrible experience. Seee installer info below.
Install Comments
Installed by Renewal by Anderseon of Colorado Springs of CO
Absolutely horrible customer service. Work promised complete by 15 July 2007 and it's still not done on 22 October. Mismeasured twice, trim not done, misquoted on drywall work, delays in production, poor communication. Absolutely one of the worst customer experiences of my life. I'm SOOOOO glad I only bought windows for one side of my house from these idiots. Avoid like the plague. They're terrible
veronica gomes
June 11th 2009 at 09:12:06 AM
Price Information
After the salesman showed up and gave us his long drawn 1 hour sales pitch, he quoted us a price of $35,000 to replace 17 windows!!!!!! I had to catch my breath in order to answer his question "what are your thoughts?". I told him it was ridiculous, over $2,000 per window. He then proceeded to make a phone call, and dropped the price (within 3 mins) to 25,000, only if i signed up right there and then. I kept insisting I would have to think about it and he kept making more phone calls, the price coming down more and more. He also informed us the interest rate (if i wanted to finance was 23 percent) Sounds illegal. This guy WOULD NOT leave. I can imagine all the old folks he manages to rip off.
Piezon_50
March 25th 2009 at 03:09:07 PM
Window Comments
The salesmaa wnet into his sales pitch which took over 1 hour. He then quoted us a price of $20,000 to replace 11 windows. When he asked what I thought of the quote, I laughed at him and told him he was insane to think I'd pay close to $2,000 a window. When I asked him how long it would take his installers to do this job, he said it would take 2 workers 2 full days which, I pointed out, equated to around $7,500 labor per day or $3,750 per worker or $450 per hour. He then lowered the price twice and, after I told him to forget it, he called his office and came back with yet another price reduction. The final cost was approx. $15,000 which was still way too high. I can only imagine how much profit they are making off of people who accept their initial or 2nd quote. Buyer Beware!!!
John Tremblay
December 22nd 2007 at 04:48:07 PM
Window Comments
The salesman never showed up and then lied to his superiors. When they finally showed up they made me a good faithed offer to make up for my inconvenience. The "good faithed " offer maked me me think that there religion is taking advantage of people!!
Install Comments
Installed by ANDERSEN of MA
Price Information
OVERPRICED and disingenuous
Donald Noble
November 18th 2009 at 11:51:58 AM
Window Comments
See comments on the installer.
Install Comments
Installed by Renewal by Anderson of MA
Where do I start? 1. We went to the showroom and the show-person lied to us (not a good start). He said that Renewal By Anderson does all the installs. But the person who came out was a franchisee. So basically, a construction person that bought into the company. 2. After telling us how great his windows were and how crappy and expensive all the other ones were, he showed us a composite window with plastic handles that I would not put into our RV, let alone my house. He quoted 60K+ for 35 windows. If you do not understand this, he showed us the window that HE would make the most money on. 3. When I told him that we are not buying today because we are looking at other windows, he took almost 18K off the price if we sign today. WTF. 4. He would not give a written quote but said we could write down the totals if we wanted. I should have expected this.
Price Information
Advice for anyone calling this company. 1. This is not Anderson windows, it is a separate company. 2. They franchise their installations so you are not getting a Anderson person, you are getting a local contractor that bought in. Ask for their company name and research them with BBB and others to find out what their reputation is. 3. GET A WRITTEN QUOTE. If they wont give you one, then they are trying to shaft you. 4. Never, Never, Never buy the same day you are visited. No matter how good the deal sounds, it was made to sound good and they are trying to take advantage of you. 5. Find a local contractor that you trust and ask them to work with the window manufacturer. Get several written quotes and understand the options. The contractor will get the best deal on the windows and may make a little on the window but that is ok. Look for a quality window and make sure the contractor does quality work. 6. If they do good work, recommend them to someone else. That is the best you thing you can do for them.
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