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Renewal by Andersen Reviews

based on 72 reviews

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

May 11th 2013 at 10:01 am

Window Comments

I was under the impression that I would help with noise level as we live on a busy street with lots of traffic. The noise was only intensified. The salesman never told us about the different payment options or that if you buy four you get one free (ha, ha). We were told they had their own installers and that they didn't subcontract them--wrong, they did subcontract the job out. When the main reason for replacement windows was for noise and they said it would be improved, but its far from quieter. My husband may be happy, but Mommy isn't! Husband can't hear, Mommy can!! Our old windows kept the noise down better than the new ones!!!! What a waste of good money, windows are not cheap. Even the ones from Home Depot in our old house kept the noise down better than the new Andersen's.

Window Grade: 3.0

 

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

January 15th 2013 at 9:29 pm

Window Comments

Had 17 RBA windows installed in 2011. I researched the market thoroughly and even though RBA was expensive I could not be happier with my windows. It cost me but I did it right.

Window Grade: 5.0
Install Comments

Installed by Renewal by Andersen of OH

Install Grade: 5.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

November 1st 2012 at 4:56 pm

Window Comments

Had three casement windows quoted, by a local contractor. The price was slightly higher but the quality is 2nd to none. Renewal by Andersen really does make the best replacement window. The price may be slightly higher but it's worth it. Everything about these are high quality. The sales rep was very friendly and gave us no pressure. He even gave us a discount when we signed the contract, something I found weird considering we we're ok with the original price.

Window Grade: 5.0
Install Comments

Installed by Ryan Windows & Siding of MN

Very good installation team. They were curtious and clean. They gave us a quick run down of the work they had done and asked if we had any questions. Very professional and pleasent experience.

Install Grade: 5.0
Price Information

N/A

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

October 2nd 2012 at 11:46 am

Window Comments

We had two large windows replaced in our kitchen. We have had problems with them, they were presented and sold to us as slide by windows, the grids in both windows have become jammed in between the slide and broke into many pieces. The sales person has NEVER returned a phone call or e-mail. Finally reached someone and they sent out a installantion process manager who informed us that the windows would be replaced, that was over a month ago, we have not heard from anyone since, phone calls continue to go unanswered/not returned. Considering the tremedous amount of money we are paying for these windows we should receive a return call. We need other windows replace but that certainly won't be Andersons.

Window Grade: 3.0

 

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

May 3rd 2012 at 8:22 am

Window Comments

I had 25 Double hung windows installed and after a several years of hot summers and cold winters, I love the way these windows perform. Of course I am comparing them to my 20 year original old wood windows. It seems like composite exteriors is the way to go! My wife and I are glad we didn't settle for lesser quality. Thanks

Window Grade: 5.0

 

Price Information

In this case, you do get what you pay for.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 13th 2012 at 11:03 am

Window Comments

It was a great experience . No comparison with other companies workmanship. And my husband is a retired hone inspector and engineer. And he is very pleased. Only regret is not doing it sooner!

Window Grade: 5.0
Install Comments

Installed by Joe Arcuri / TONY BUKE of NY

GREAT TEAM! CLEAN AND VERY POLITE

Install Grade: 5.0
Price Information

EXPENSIVE BUT WELL WORTH IT SHOULD HAVE DONE IT YEARS AGO

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 6th 2012 at 4:46 pm

Window Comments

Renewal By Andersen Best kept Secret!!! An amazing experience start to finish!!!

Window Grade: 5.0
Install Comments

Installed by Frank,Dennis And Gino of NY

Super Friendly and very organized and efficent team.

Install Grade: 5.0
Price Information

Great Financing

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 5th 2012 at 10:10 am

Window Comments

Very Expensive, BUT I trust they are worth it

Window Grade: 5.0
Install Comments

Installed by John Piano of NY

Great job! Very clean. Vacuumed each room and then some. Plastic over everything and on ground in front of window

Install Grade: 5.0

Overall quality: 5
Locks: 4
Balance System: 5
Warranty: 5

March 24th 2012 at 8:27 pm

Window Comments

Great windows. Top of the line and not cheap but good decision. If you want Cadillac quality you have to buy the Cadillac

Window Grade: 4.8

 

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

March 20th 2012 at 2:33 pm

Window Comments

I had 23 windows replaced over three years ago and I have already recommended these windows to my friends and neighbors. I can keep the heat at 66 and be as comfortable as I was keeping the heat at 69-70 with my old windows. I had trouble locking one of my windows and called up and the installer came right out and showed me what I was doing wrong in shutting it. I cannot say enough about what a great experience this was.

Window Grade: 5.0
Install Comments

Installed by renewal by andersen of MA

They finished in a day and a half. And it was 2 days in a row, not leaving the job one day and not returning for a few weeks like other contractors have done to me. I thought it would take much longer. They were real pros.

Install Grade: 5.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

March 19th 2012 at 9:35 pm

Window Comments

I had 23 windows replaced over three years ago and I have already recommended these windows to my friends and neighbors. I can keep the heat at 66 and be as comfortable as I was keeping the heat at 69-70 with my old windows. I had trouble locking one of my windows and called up and the installer came right out and showed me what I was doing wrong in shutting it. I cannot say enough about what a great experience this was.

Window Grade: 5.0
Install Comments

Installed by renewal by andersen of MA

They finished in a day and a half. And it was 2 days in a row, not leaving the job one day and not returning for a few weeks like other contractors have done to me. I thought it would take much longer. They were real pros.

Install Grade: 5.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

March 19th 2012 at 4:44 pm

Window Comments

Had all windows replaced as well as patio doors (over 25 in total). While the windows are priced at the upper range, the quality you get in return is more than worth it. Added bonus is the service which was excellent from installation, to followup. I would recommend highly.

Window Grade: 5.0
Install Comments

Installed by Renewal by Andersen of NJ

No issues, perfect the first time. The installers were fast, neat and worked as if it were there home. They cleaned up when they left and you would never know they were there.

Install Grade: 5.0
Price Information

Expensive, but well worth it! Best construction experience we have been through. I would recommend them very highly.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

March 17th 2012 at 1:33 am

Window Comments

You can tell the difference that the Renewal by Andersen windows has better insulation and is built better.

Window Grade: 5.0
Install Comments

Installed by Renewal By Andersen of NV

My windows were delivered and installed as promised, they cleaned up after themselves which was wonderful.

Install Grade: 5.0
Price Information

My wife and I had compared Simonton and Milgard and found the Renewal by Andersen as the best value for us.Quality windows and the gold treatment we received from them was worth every cent.

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

February 28th 2012 at 7:17 pm

 

Install Comments

Installed by Renewal by Andersen of MA

Installer was never on time. project took twice as long as promised.

Install Grade: 1.0
Price Information

I cannot beleive how expesive these windows are.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 4

December 14th 2011 at 2:36 am

Window Comments

My wife and I researched our window investment thoroughly. After speaking with friends who had Vinyl windows installed from a few years back, and a friend who had Renewal by Andersen....we were confident the Fiberex technology was superior verses Vinyl windows.

Window Grade: 4.8
Install Comments

Installed by RBA of King of Prussia of PA

Our installation crew were very friendly. Their work was metticulous, and we were very satisfied with the quality of install. My only complaint is they came at 9 AM, when I thought they were coming at 8 AM. No big deal though.

Install Grade: 4.0
Price Information

We had 3 quotes in before we decided on RBA. The other 2 quotes were lower on our 15 windows, one by 2k, the other by 7k. We would usually go with the one in the middle, but again, the Fiberex product seemed superior to the Vinyl, and the Andersen name and warranty were huge for us compared to the other smaller companies.

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

November 3rd 2011 at 9:22 am

 

Install Comments

Installed by Renewal by Andersen of PA

Install Grade: 0.0
Price Information

The Salesperson arrived 15 minutes late and blamed it on the fact that my neighbor recently had a bay window installed by RBA and he thought they wanted to replace their remaining vinyl windows. So he said he was at their house for 20 minutes trying to figure out where he was going. I guess he never occurred to him that I was waiting at my front door when he pulled up @ 6:15. I requested a quote for a 4'x5' Bay window, which my neighbor had installed by RBA 2 weeks prior. The salesperson and I walked to the kitchen and he immediately started commenting on how poorly constructed my window was, which was installed by Andersen Windows in 1977. He then mentioned that if I wanted the same window as my neighbor, it would cost $8800. When I said I was sorry to waste his time and he could leave now, he started to criticize every window company in the area, even Andersen series windows!!! He was out of my house by 6:20! I would NEVER recommend Renewal By Andersen to anyone and shocked that my neighbor paid $8800 for a 4x5 bay window.

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

November 2nd 2011 at 2:26 pm

Window Comments

I didn't buy from Renewal because of the high pressure and the price.

Window Grade: 1.0

 

Price Information

I went to Renewal by Anderson because of input from other family members. The salesmen made me feel like I was buying a new car. High pressure and "If I didn't take his price on the spot then he couldn't give me the same price once he left the house"... If Anderson has a quality product don't you think they would want to be competitive with other window Mfg's? As it turns out even with the discounted pricing offered by Renewal, I still saved almost $3,000 by going with another window Mfg.

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 4

September 11th 2011 at 1:27 am

Window Comments

Love the windows. They look great and were installed beautifully.

Window Grade: 4.0
Install Comments

Installed by Renewal by Andersen of TX

Install Grade: 3.0
Price Information

I was promised a disc for a down payment, but never got it. The salesman lied about everything but the windows. I've tried repeatedly to get resolution from the corporate office, but can't get anyone to call me back. Customer service is atrocious. If customer service is important to you, do not buy these windows.

Overall quality: 1
Locks: 1
Balance System: 3
Warranty: 3

August 8th 2011 at 7:48 pm

Window Comments

We had 29 windows ordered for an exorbitant price of $43,000 and then I talked to other Co's and saw that window was made very poorly. I looked at reviews and saw many negative ones on Renewal by Andersen of Philly. I wanted out of contract and I was over 72 hr time frame and they would not allow me to void contract even though there was no consideration. I called them "Crooks" and checked to see if they were licensed in our county & state. I couldn't find their name of Company. They reduced price to $32,000 which bothered me. They finally let me out of contract w/o financial repercussions. The Renewal by Andersen window is poorly made and does not compare to an Andersen replacement window or an Andersen new construction window, or even to a vinyl repl window. We are going with Homecraft in Wilmington, DE for much better window at $17,000 or $600 per vs. $1,100 cost of Renewal by Andersen at "crook" price reduced from $43,000. Let the buyer beware

Window Grade: 2.0

 

Price Information

We saved $800 per window by comparing prices and got a better vinyl window than "Renewal by Andersen" and Homecraft will be there for later service if need be. This fiasco reminds me of the "Tin men" movie.

Overall quality: 5
Locks: 4
Balance System: 4
Warranty: 4

July 27th 2011 at 11:59 am

Window Comments

We had windows installed in 2006 at our old house through Renewal by Andersen and we had our contractor install regular Home Depot Andersen windows for our addition. YOu can tell the difference that the Renewal by Andersen windows had better insulation. They finished the job in a day and the windows look great and fuction great. Our neighbors have admired our windows after we hosted a few neighborhood parties.

Window Grade: 4.3
Install Comments

Installed by Renewal by Andersen/The Window Place of VA

The installers were fast and efficient and cleaned up after themselves which is a plus.

Install Grade: 5.0

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

July 24th 2011 at 6:23 pm

 

Install Comments

Installed by Renewal by Andersen of MN

Install Grade: 0.0
Price Information

I received a quote from them based on no money down and 48 mos same as cash. When it came time to sign the final paperwork, the salesperson, John Simpson, started pressuring us to put $10,000-$20,000 down and finance the balance for 48 mos. The original quote was completely disregarded and I decided not to go with their company because of this. If I can't trust you to keep your word with the price, how can I trust you to do the work you say you'll do?

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

July 24th 2011 at 8:53 am

Window Comments

I'm not convinced on the quality of this product - the plastic base of the frame will not be easy to repair if it cracks or chips or dents. But I'm sure for $1000 they would sell me a repair window.

Window Grade: 3.0
Install Comments

Installed by Renewal by Anderson of MA

We did not purchase from them. The sales presentation was fine - not too high on the pressure, they did slam the competition a few times and bragged about all the pattents which they owned. But still their only line is a plastic window.

Install Grade: 2.0
Price Information

We sized and priced out the entire house with double hung windows - 25 in all. When calculating for SDL simulated divided light type this came to (are you sitting down) $63,700. There was of course a 10% discount if i signed a deal that day. Really - you walk in and walk out with over $60k in 2 hours? Additionally they measured for two bay windows in our house - those two came in for $21,000 - what! That's a lot of nerve to ask for $84,000 for 27 windows, huh? I got a very telling answer from the sales guy after I told him that there was nothing which was going to get me to sign - I asked how many people thought about it and called back in a few weeks and ordered windows - you know think it over, make comparisons, find th money. His answer was that less than 1% of prospects make a purchase after the initial sales guy leaves. This to me means that over 99% of prospects clear ther head and realize that these guys are just throwing out prices to see what will stick. I was not provided a quote to keep - i could write the numbers down myself if i wanted - and that extra 10% discount price - that could not be extended after he pulled out of the driveway "there are consumer laws preventing this" - really - really? You are forbidden by law from quoting me a price and honoring that quote for more than 90 minutes? Honestly this turns me off the whole Andersen brand.

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

May 24th 2011 at 2:36 pm

Window Comments

I was looking at retrofitting 8 windows and 2 patio sliders.I called Renewal By Anderson because of a half page ad in the local newspaper and was told insistantly that my wife and I both had to sit through a "60 to 90 minute" presentation in order to receive an estimate. I was immediately uncomfortable but agreed to an appointment four days later. I also called a "mom and pop" operation who install locally manufactured Milguard vinyl windows and had a 3"x5" ad in the same paper. I set an appointment for the following day with the owner who was willing to deal with just me. He was very knowledgeable and took just 30 minutes to measure the windows twice- one for the estimate and when I agreed to the price quoted another more accurate measurement for the manufacturer.

Window Grade: 3.0
Install Comments

Installed by Triple D Construction of CA

We waited for the three week lead time from the manufacturer and then another week to work in a two day install. the men who arrived were very pleasant, polite and efficient. They obviously took great care to seal, adjust and leave a clean installation.

Install Grade: 5.0
Price Information

I wasn't quoted a price from Anderson but from the previous comments on this site, I would guess their price would be in excess of $15k. My cost to replace 8 windows and 2 sliders totalled just $6k.

Overall quality: 2
Locks: 3
Balance System: 3
Warranty: 4

May 20th 2011 at 4:23 pm

Window Comments

We wanted Andersen quality windows to replace the cheap and non-sound blocking vinyls windows that came with the house and liked the idea of buying direct from the manufacturer. My wife scheduled the sales call and we found out"Renewal by Andersen" is a subsidiary of Andersen but not the same product (or quality!) Read other posts about the insane sales pitch. We purchased 13 windows for $15,500... too much $ in hind-sight. We liked that they are maintenance-free and liked the 20 year Warranty. However the installation and service is via a local FRANCHISE of the corporate entity. We had several issues with the initial installation which were a sub-contracted crew representing Renewal. They didn't have the correct capping and the crew got rude when we wouldn't change the color to what they had on hand and installed in the rain and did a sloppy job. To the credit of the franchise, that crew was fired.. but we still had problems. Of the 13 windows for $15,500... 6 of them had to be replaced due to significant air leakage. The windows were redesigned the year after we purchased so they definitely had design flaws. After attempting band-aid adjustments and 'upgrade kits'we did get the problem windows replaced... however, the corporate Warranty rep wanted us to sign away our right to further warranty claims to air leakage before replacing the windows!! We refused and the FRANCHISE went to bat for us.. not corporate. A year and a half after installation, the problem new windows have been replaced and the air leakage (we think) is taken care of...we'll see next winter. Not impressed with the initial installation and quality issues and even though our sales guy said they were excellent for sound blocking, they are not.

Window Grade: 3.0
Install Comments

Installed by Renewal by Andersen of Philadelphia of NJ

As stated, this is a franchise office. While the initial sub-contracted crew was terrible, and the windows themselves had quality issues, the ONLY GOOD thing I can say about the experience is that the Director and Field Manager for the Franchise stood behind the product and warranty and went to bat with corporate on our behalf. They knew what we had was not right and did everything they could to fix it... it just took a long time to work through the red tape and 'band-aids' that corporate made them go through. I give the initial install crew a "1" but the franchise Field Manager a "5" so average to a 3.

Install Grade: 3.0
Price Information

This product is over-priced in hind-sight. Hire a reputable local contractor and have them install Andersen 400 or 200 series windows instead of getting this product. That's what we're doing next time.

Overall quality: 2
Locks: 4
Balance System: 2
Warranty: 3

May 10th 2011 at 8:13 pm

Window Comments

Had new Andersen windows replaced in entire house and very dissappointed with noise performance. Windows are very loud and worse than my old windows. VERY POOR NOISE PERFORMANCE!

Window Grade: 2.8

 

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 3

May 10th 2011 at 5:07 pm

Window Comments

Just met with a Renewal by Anderson salesperson and spent a miserable 90 minutes with an extremely unpleasant, condescending person who became angry when I told him I wouldn't sign anything today and intended to shop the competition. I didn't appreciate the high pressure sales tactics. My husband and I finally had to insist he leave. They obviously have a good quality product, but I have no intention of doing business with this company.

Window Grade: 2.5

 

Overall quality: 3
Locks: 1
Balance System: 3
Warranty: 3

May 6th 2011 at 8:51 am

Window Comments

Didn't install sat through the ridiculously long sales pitch for plastic windows, with a plastic latch, for my 100 year old Colonial. These "sales reps" had no respect for my time and did not tell me that they were really cheap used care tactic types, trying to tire me out with issues that I already understand, taking hours to leave my house, giving me flim-flam numbers that kept changing.

Window Grade: 2.5
Install Comments

Installed by Renewal by Anderson of NJ

Can't comment

Install Grade: 3.0
Price Information

What a joke this company is. Their sales tactics are out of the dark ages. They will come to your house and try and wear you down by taking 2-4 hours dragging their feet to give you a number that makes no logical sense. Then they will give you the "letter from the President" that if you buy today we can knock off 15%. Their numbers don't add up and their sales people have no standards. No wonder they are a private company. I love the FUUD on their competitors. Don't call Renewal by Anderson. You will get a long-winded monologue pitch from someone looking to fleece you with a price that doesn't move until they know you aren't buying it. These are not salespeople, they are jokers. I can't say enough about how big a waste of time it was to have some joker try and hard sell me plastic windows that have 'superior value'. What a joke.

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

April 28th 2011 at 4:19 pm

 

 

Price Information

the guy says 60 to 90 minute appt ... Shows up at 6, measurements, sales pitch etc- here until 9:45-quotes us a price of $53K for 32 windows- about ~$1650 each. (we're talking pretty standard double hung / picture windows, nothing too out of the ordinary) When we both laughed due to the ridiculously high pricing- he was miraculously able to knock it down to $39K but only if we signed right then. Told the sales guy we're not really interested in the "car sales" tactics right in our own kitchen so Thanks, but no Thanks... we'll find some other company.

Overall quality: 2
Locks: 3
Balance System: 3
Warranty: 3

April 17th 2011 at 4:53 am

Window Comments

I just had 16 RbA double hung windows installed at a cost of approx 20K. The morning after 14 of 16 were installed I felt cold air coming in from ALL of the newly installed windows. I called the francise and was told that because the outside had not been capped or sealed this was normal. Well, after everything was completed, air continues to seep in where the top and bottom windows meet in the middle of the window and especially to the left and right near the frame. Air is also coming up through the track that the lower window travels up, left side and right. Cold air can also be felt coming off the glass itself. This is happening on all 16 windows. I told the francise about this and they made a minor adjustment to the rubber seal between the upper and lower windows but unfortunately it didn't solve the problem. We're having very windy conditions now and air is leaking in every window. This should not be happening with a window priced at over 1K!! I can only imagine the cold air that will seep in when the temp is below zero!!! I never had air seep in around the frames of my 60 year old windows!! Anderson should be ashamed for marketing such a poor performing product!! The windows have been in for only two days and I so regret the purchase!

Window Grade: 2.8
Install Comments

Installed by Solvay Glass of NY

The windows seem to have been installed correctly and do look beautiful and the francise has assured me that any problems will be fixed. Even though I like the people I've met through Solvay Glass and feel that they are a more than competent group, I think that there may be design flaw in the seal system between the top and bottom windows, especially to the left and right near the frame. I'm doubtful that it can be fixed. If it is, I'll let you know! I'm sure others may have similar problems with these windows.

Install Grade: 5.0
Price Information

Overpriced for such a poor performing product.

Overall quality: 5
Locks: 3
Balance System: 5
Warranty: 5

March 24th 2011 at 2:59 pm

Window Comments

We just got the Renewel by Andersen window installed a few months ago. We love them! They look great, are easy to clean, and keep the heat OUT! Our energy bill was substantially lowered and we can't hear hardly any outside noise at all.

Window Grade: 4.5
Install Comments

Installed by Renewal by Andersen of TX

The installers were very professional and took great care of our house. They knew what they were doing and did our whole house in a couple of days. I thought it would take much longer.

Install Grade: 5.0
Price Information

They were the most expensive bid that we recieved but after looking at all the other windows out there, there was really no comparison with the quality. They are worth every penny. No one visits our house without making comments on how nice the windows are.

Overall quality: 4
Locks: 4
Balance System: 3
Warranty: 2

March 12th 2011 at 10:19 pm

 

Install Comments

Installed by Renewal by Anderson of NJ

Install Grade: 2.0
Price Information

My husband and I are in the market for new windows, so I picked out Renewal by Anderson from the yellow pages in the phone book. Yes, I was a little suspicious when I was told that I had to block out 90 minutes for the presentation and that both my husband and I had to be present. My suspitions were correct when after 2 hours, we were presented with a quote of over $23,000 dollars for 16 windows. Yes the windows are quite nice, but worth $23,000? I don't think so. When we told him we were just beginning our search and that we were not ready to make a decision at the moment, the salesman's demeanor changed for the worse. The climate became very cold in the room. He tried to sell us the pitch about saving $3000 if we decided at the moment to purchase. We told him no, that we had to think about. He pulled out papers which indicated that 94 % of customers make a decision on the first salesperson visit. I told him that he must deal with very rich customers because I would never make a $20,000 decision that quickly. In the end, he made a bogus call to his "office" informing the office of his lack of progress. And he angrily left the house...and I do mean angrily! I will never use this company.

Overall quality: 4
Locks: 2
Balance System: 4
Warranty: 4

March 8th 2011 at 5:42 am

Window Comments

The sales pitch was horrible and went on and on. He insisted with an attitude that all owners of the house must be present. The cost is high but I've had cheap replacement windows before and after a year I am still very happy with the Anderson quality. Watch out though if you order as they will continue to send you advertising and call and want you to refer costumers to them. I had to get very agitated to make them understand that I did not want any more calls or mail from them.

Window Grade: 3.5

 

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 4

March 7th 2011 at 4:39 pm

Window Comments

very good high quality product.

Window Grade: 4.0

 

Price Information

very good high quality product. We 9 windows installed in 2008 and were very happy with the purchase although we did cave to the high pressure sales tactics in light of the quality and signed that day for this job. I called them again today to get a quote for the remaining windows in my house. They came in with similar tactics and offered all sorts of "sign today" discounts. I told them that I have another quote coming from my (trusted) contractor for other work and that they were also going to provide a quote for (Pella) window replacements as well. I wanted to see that quote before I made a decision and was told that I would forfeit the 2600 "sign today" incentive if I didn't close the deal before Midnight. I liked the RBA windows and the prior job they did but felt I would be doing myself a disservice for not even looking at other options. The fact that I called them and had the appointment before the other quote arrived means I am losing out on the opportunity for a 2600 savings. Ridiculous that they wouldn't even let me get that price after I got the other quote especially as a return customer. Their sales tactics are crap. They lost a sale today simply on the principle of the whole thing.

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 3

March 5th 2011 at 9:06 am

Window Comments

Terrible experience with this company. Read my blog: http://leakyrenewalbyandersenwindows.blogspot.com/2011/03/frustrated-with-quality-and-service-of.html

Window Grade: 2.5
Install Comments

Installed by Southard Corporation of KS

My main problems were with the Installer-they measured the windows incorrectly, and they installed in rotting wood frames. The windows leak air!

Install Grade: 1.0
Price Information

$14,000 for 10 double-hung windows. Absolutely gouged for what I got.

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 3

March 1st 2011 at 1:17 pm

Window Comments

I wish I had read the reviews on this site. It would have saved me the 6 mos of heartache and grief in dealing with this company. They are predatory, and they use bait and switch sales tatics.

Window Grade: 2.5
Install Comments

Installed by The Southard Corporation of KS

I wish that there was a rating below poor for this company. When I explained that their sales rep in Topeka lied to me repeatedly about what I had ordered, they ignored my efforts to resolve the issue without litigation. The installers left broken glass and debris everywhere. Never came to clean up after repeated requests. Never even apologized!

Install Grade: 1.0
Price Information

Absolutely absurd! I contracted for $1400 per window because I thought I would get a custom window professionally installed. I haven't paid and don't intend to. I've filed complaints with the BBB of Kansas and the Kansas Attorney General.

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 3

February 28th 2011 at 12:53 pm

Window Comments

My experience with RBA has been extremely unsatisfactory. I was intentionally misled on the type of windows that would be installed. The windows are the incorrect size, installed in rotting wood frames, and significant air leaks. The only comment from the company? "All windows leak air". Ask your RBA rep if this is true.

Window Grade: 1.5
Install Comments

Installed by The Southard Corporation of KS

The installer did not use a tarp. When the windows were installed, they left broken glass all over my property that I am still cleaning up. When the windows were wrapped, once again debris was left under the windows, and even though I complained, I finally had to clean it up a week later.

Install Grade: 1.0
Price Information

I was quoted $14,000 for 10 windows-I expected quality windows that exactly fit and with no air leaks for that price.

Overall quality: 2
Locks: 2
Balance System: 2
Warranty: 2

February 18th 2011 at 9:44 am

Window Comments

17 WINDOWS ALL LEAK AIR. FOR 25,000.00 NOT A HAPPY CAMPER. THAY SAID THAT THAY WOULD MAKE GOOD BUT NEVER DID. NOT ONE WINDOW OUT OF THE 17 WAS PUT IN SQUARE.

Window Grade: 2.0
Install Comments

Installed by ANDRRSEN RENEWAL of MA

Install Grade: 3.0
Price Information

OVER PRICED!

Overall quality: 4
Locks: 3
Balance System: 3
Warranty: 4

February 17th 2011 at 1:45 pm

Window Comments

Seems like an outstanding window that is solid and have a lot of great qualities. I am getting other prices from other companies and I'm scared of the reviews that I'm reading now from Renewal by Anderson…lol I gave over all 3 do to no experience, just sales pitch.

Window Grade: 3.5
Install Comments

Installed by Renewal by Anderson of TX

Nothing installed so I have to give an average rating.

Install Grade: 3.0
Price Information

The sales guy was great, on time, and courteous. I have a $1000.00 vinyl Simonton window in my office that did help with the temperature but it is starting to change colors, warp, easy to open but full body wt to close? So, I agree with Anderson about vinyl warping and color change over time, but $40,000.00 for 25 window and a backdoor Vs anywhere from $15-25,000.00 other companies? According to our sales guy they only make one grade window, so i don't know about the other review and builder grade models. I have my own HVAC company and never ever pressure people on same day sales tactics. My prices are the same unless the manufacture goes up. My wife and I never buy big ticket items the same day. I just cant get over buy now and save $2,000 dollars but once I walk out your door thats it. We, did how ever buy a back door with a full picture window for $3000.00, which incl. a new frame and insulation around door and foot plate and a few other items. This purchase locked us in for the window pricing for a year, so we shall see. If the back door lives up to the hype, then we shall go from there. Maybe they are worth every penny and maybe not. Gulf Coast Windows are coming today for their chance.

Overall quality: 3
Locks: 4
Balance System: 3
Warranty: 4

February 4th 2011 at 11:06 am

Window Comments

We were visited by a man named Karl. He was pleasant to work with and had an overall nice personality. He did not push us to making a sale on the spot. The quote was extremely to high however. 11 windows for $13,500 before discounts, and roughly $11,300 after discounts. His presentation was very convincing about their quality, however we are not going to pay that price. He said the offer would be good for 30 days. We are not going with them due to price. We have other sales consultants coming out soon.

Window Grade: 3.5
Install Comments

Installed by Renewal by Anderson of KS

Install Grade: 0.0
Price Information

The quote was extremely to high however. 11 windows for $13,500 before discounts, and roughly $11,300 after discounts.

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

December 29th 2010 at 11:32 pm

Window Comments

Not applicable. Did not choose product.

Window Grade: 3.0
Install Comments

Installed by Renewal By Andersen of NJ

I received at least 5 calls within a 45 day timeframe. I indicated that I wasn't sure what my window choice would be. The last call I received, I agreed to the in-house estimate. Prices could not be provided over the phone, even though they made windows in 1/16" increments, the person on the phone could not answer how much each additional 1/16" of window cost. (odd) I walked around, counted every window. 26 double-hung, 18 casement. (that should get people's attention, right?) The sales consultant asked if I was the owner (yes) and if I was married. All owners needed to be present for the estimate. I firmly indicated that my wife didn't need to be there for an estimate, since we are going white for interior/exterior color. He kept pushing and I kept stating leave my wife out of this, and then well, I just said forget it and hung up. Hey Renewal of NJ: 1. Understand that I'm the customer. 2. I have choices. 3. When a customer says something, don't be argumentative. 90 minutes for a sales pitch? Get real.

Install Grade: 1.0
Price Information

didn't go any further. Pre-sales guy killed the deal.

Overall quality: 2
Locks: 3
Balance System: 2
Warranty: 2

December 17th 2010 at 10:01 am

Window Comments

The windows sweat aropund the sides and bottom with low humidity in the house. Other windows in the house don't sweat. The spiders make a mess around the out side and have to be cleaned every spring. The outside seal on the glass has to be replaced quit often. If I had the money I would rip them out and replace them with someone elses windows.

Window Grade: 2.3
Install Comments

Installed by Anderson by Renewal of OH

The men did a lot of damage to the plaster, siding, marble sills.

Install Grade: 1.0
Price Information

The price was about the same as other high price windows. Around $1,000.00 a window.

Overall quality: 4
Locks: 3
Balance System: 4
Warranty: 5

December 10th 2010 at 3:25 pm

Window Comments

Nice but there are other nice windows out there, too.

Window Grade: 4.0
Install Comments

Installed by Renewal By Andersen of CO

I spent $10,000 for three living room windows. The installer did a decent job, but instead of taking one day, it took three days because they either forgot to bring the right parts or were given the wrong parts by the warehouse. Further, the sales guy as well as the 2nd guy that came out to confirm the measurements made an error and one of the windows was made too small and my $300 blinds wouldn't fit within the returns. I graciously allowed them to have the blinds cut at a local blindery and they let them sit there for days while my window remained barren. When I called Renewal by Andersen on Friday to ask them to deliver my blinds, they told me they couldn't do so until Monday... they knew it was a one-day turn-around yet didn't have the presence of mind to schedule it in and instead just made me wait another weekend for no reason. When I asked to speak to the manager, he told me he was doing all they could. When I said, "Bo you're not, you should have known to schedule this in, especially since my living room has been a disaster area for over two weeks and right through Thanksgiving, he screamed at me on the phone and said, "I don't give a shxx, you can go pick up your own GD_mn blinds", and hung up on me. THAT is the kind of service you get from Justin, the manager of the the Denver Renewal by Andersen franchise.

Install Grade: 1.0
Price Information

Expensive.

Overall quality: 3
Locks: 2
Balance System: 1
Warranty: 3

November 6th 2010 at 12:17 pm

 

 

Price Information

Just had a sales manager visited my house. Red light went up when making the appointment that both owners of the house must be present for presentation. OK... I didn't know this was going to be like time share sales presentation. When the salesperson came in, he gave this big sales pitch about how bad my windows were. The new windows will save me tons of money on heating bill. By this time, my wife still have not returned from errands. When the sales person was to begin a sales pitch, he insisted that both home owner must be present. When asked why? He said it is a state law... REally?? Since when? I played along. Called my wife to hurry along.. waited 30 minutes for wife to arrive. Basically he gave me this big presentation about how he is part of Andersen and they make, and install all the same window. They are the best windows on the market. My windows are Andersen also, but he says mine are "builders grade" and it doesn't even compare. He gave several demonstrations that were pretty convincing. He kept saying, my windows were cheap kind and they sell in the range of $900 to $1300 range installed (really? That sounds very expensive to me)(He was just trying to build my expectations of how high his high end windows will be).. After 1.5 hours of presentation, my wife was excused (nothing substantive to suggest why my wife's presence was necessary). He quotes me a price of $13800 for 7 windows. That's almost $2K per window. But if I commit now, it will be $11,000. WTF? I've heard of this kind of sales pitch before, but it usually happen on a vacation spot with time share presentation. I needed to replace my windows. and saving looks tempting. I asked if I can have 3 days to think it over.. He says absolutely no!!! If I don't make decision now, the price is FULL.. Since I don't like emotional purchases, I told him I have to think about it... The problem is this: 1) Way over price.. I have other brochures in the neighborhood window installer that advertise for $200 per window (not $2000 - huge difference) 2) I hate pressure sales tactic 3) Thanks to this site, now I know some of the things they are telling me is a LIE.. (like telling me they are not a franchisee, but actually a Andersen company - they make everything themselves etc..) 4) Seems like they overquote all their prices and bring it down according to person's ability to pay.. not ethical.. (that's how timeshare sales tactic work) For now, I'll do more research and may go with other company.

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 5

October 24th 2010 at 3:53 pm

Window Comments

The windows appear well made and have a nice clean look. They feel solid and have definitely reduced road noise from my previous single pane with storm window. The stories of the sales pitches are true . . . they insist on going thru the entire 2 hour diatribe. However, the product seems worth it. With the tax credit this year, my cost came in under $1000 per window. So far I am quite happy.

Window Grade: 4.3
Install Comments

Installed by Renewal By Andersen, Cranford, NJ of NJ

My installers were professional and courteous. They explained everything they were going to do as soon as they arrived, and then went about their business. When they were done, they showed me how to work everything, went thru all the paperwork, cleaned everything up so you couldn't even tell they were there, and left. I was very happy with my installers. They also told me if anything went wrong or I wasn't happy with anything, to just call and they would come back out and take care of it for free.

Install Grade: 5.0

Overall quality: 2
Locks: 2
Balance System: 2
Warranty: 2

October 9th 2010 at 3:31 pm

 

Install Comments

Installed by Renewal by Anderson Long Island of NY

Install Grade: 3.0
Price Information

We just had a representative, his name was Peter, from Anderson Renewal windows (the Long Island branch) come to give us an estimate. The salesman told us we HAD to purchase the windows right then and there or we would pay a higher price later. We were quoted 9K for 5 windows, and when we told him we had to think about it, he made us feel bad that he drove all the way out here (to Brooklyn). We definitely had to think about a 9K investment, but he kept pressing the issue that if we signed right then and there, we would save 2K. He also blamed this price difference on "all these new things coming out of Washington". There were a few other times he showed his conservative political colors. When it was clear we were not going to sign a contract, Peter called his manager (on my phone- his was not getting reception) and told him we were not going to buy the windows. He held the phone out to let us hear his boss say (yell), "tell them we are never coming to their house ever again." I asked for my phone back from Peter and told his boss not to worry, they never need to come back. Peter left immediately after. My husband then called his boss back to clarify what happened. My husband was then yelled at and told that we would NEVER have Anderson windows in our house and he, the boss, would see to it. Well, I am not sure we want Anderson windows in our house now.

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

September 28th 2010 at 5:32 pm

Window Comments

The sales person (who seems to have monopoly in Houston area other than Home Depot)came-after suffering almost 3 hour powerpoint presentation and longwinded hard sell, we were finally able to kick him out. His bid was 125% over all the 8 we obtained including Andersen from Home Depot. He became very high pressure and asked us what our problem was when we wouldn't sign on the dotted line of the contract he printed up. After comparing his price, I can see why. Stay away-- Checked with several neighbors who have remodeled on my street and past clients, and NO one had good things to say about Andersen.

Window Grade: 1.0

 

Price Information

Price quote was 125% over all of the 8 bids we obtained including Andersen windows and doors sold by Home Depot. Didn't use, and recommend not using.

Overall quality: 2
Locks: 1
Balance System: 3
Warranty: 3

September 16th 2010 at 10:10 pm

Window Comments

Approximately 100 Andersen double thermopane windows in our home failed. The seals did not hold. Two Andersen representatives explained that most of these windows manufactured between 1989 and 1993 were defective. The argon gas between the two panes leaked, adversely affecting the insulation quality of the window. If therefore, you don't replace your windows within the 20-year warranty period, you are out of luck and a lot of money. Fortunately for us, we were in the warranty period and Andersen did replace the windows. One other item: one of the two Andersen service representatives (a "service provider") who evaluated our problem turned out to be irresponsible, unreliable, and dishonest. I'm usually restrained when I describe inferior service, but this man discredited Andersen no less than himself.

Window Grade: 2.3
Install Comments

Installed by Oakes of NY

Agreed to install windows. Never showed up to do the job.

Install Grade: 1.0

Overall quality: 2
Locks: 2
Balance System: 2
Warranty: 2

July 27th 2010 at 2:15 pm

Window Comments

I had 2 windows replaced in the living room. 2 cracks in the adjacent wall appeared after windows were installed. Paint on wall chipped. Upper corner of one window frame is uneven at the corner.I was told by sales person who looked at the corner problem that "someone" would be out to fix it. That was 2 weeks ago. Haven't seen or heard from Renewal by Anderson. In the meantime we can't put our window treatment. Drapes are lying on the couch. Had 6 new sashes installed. The installer were rude and disrespectful. I was told the window replacement would be all wood. Turns out to be not solid wood as the original window was but a wood veneer. I think I should have been informed of the difference. Will have to wait to see if new windows and sashes produce improvement.

Window Grade: 2.0

 

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

July 21st 2010 at 10:30 pm

Window Comments

I purchased windows about two months ago and they started to install them today. They don’t have a feature that the sales man told me it would have. I called the sales guy and he said they changed them a few months ago but they are just as good. I called in a complaint and the Director of Sales came to my house and didn’t know anything about the feature. The installer of 12 years said they never had that kind of window. The Director of Sales wants to give me a gift card for $100. $100 for the salesman lying to be?! I wish the was a rating for the people there!!!!! It would be less then POOR.

Window Grade: 3.0
Install Comments

Installed by ? of CO

Install Grade: 4.0

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

June 22nd 2010 at 1:14 pm

Window Comments

RBA sales has a small sample window. You are expected to lay out $1200 a window without actually seeing a full sized sample. Not me... I give them a poor rating for hiding the actual product and from reviews of others who have had major problems.

Window Grade: 1.0
Install Comments

Installed by RBA franchise of NJ

The Andersen name got the RBA salesman in my door, but I'm not buying. This guy was incredibly obnoxious, and at $1200 each, these windows are a rip-off.

Install Grade: 1.0
Price Information

$1200 a window, after several discounts.

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 2

April 22nd 2010 at 10:48 pm

 

 

Price Information

Overpriced...thats why they do the intense sales pitch. You would never agree to that price otherwise.

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

April 13th 2010 at 12:38 pm

Window Comments

My wife and I are in the process of replacing windows in our house in Staten Island NY. When we called for an appointment we were told that it would only take 90 minutes, so we rushed home from work for a 7:30 pm appt. To make a very long story short the sales rep didn’t leave our house until 10:15pm. The minute he found out that we have shopped at a competitor his demeanor drastically changed. I only wish that his long obnoxious presentation, his complete disregard for my wife and/or her opinions had stopped an hour ago so I could have escorted him out of my house earlier. Being a sales manager, with a fortune 100 company, I can not believe or even imagine one of my sales reps acting the way this older, “experienced” man was acting. He should have spent more time reading body language then telling long irrelevant stories of his life experiences, which might have been part of his cheap pathetic sales pitch. After reading some of the other experiences it seems like Renewal by Anderson might want to rethink and revamp their sales training, it is completely inappropriate, and I will never recommend this company to anyone.

Window Grade: 1.0
Install Comments

Installed by renewal by anderson of NY

My wife and I are in the process of replacing windows in our house in Staten Island NY. When we called for an appointment we were told that it would only take 90 minutes, so we rushed home from work for a 7:30 pm appt. To make a very long story short the sales rep didn’t leave our house until 10:15pm. The minute he found out that we have shopped at a competitor his demeanor drastically changed. I only wish that his long obnoxious presentation, his complete disregard for my wife and/or her opinions had stopped an hour ago so I could have escorted him out of my house earlier. Being a sales manager, with a fortune 100 company, I can not believe or even imagine one of my sales reps acting the way this older, “experienced” man was acting. He should have spent more time reading body language then telling long irrelevant stories of his life experiences, which might have been part of his cheap pathetic sales pitch. After reading some of the other experiences it seems like Renewal by Anderson might want to rethink and revamp their sales training, it is completely inappropriate, and I will never recommend this company to anyone.

Install Grade: 1.0
Price Information

My wife and I are in the process of replacing windows in our house in Staten Island NY. When we called for an appointment we were told that it would only take 90 minutes, so we rushed home from work for a 7:30 pm appt. To make a very long story short the sales rep didn’t leave our house until 10:15pm. The minute he found out that we have shopped at a competitor his demeanor drastically changed. I only wish that his long obnoxious presentation, his complete disregard for my wife and/or her opinions had stopped an hour ago so I could have escorted him out of my house earlier. Being a sales manager, with a fortune 100 company, I can not believe or even imagine one of my sales reps acting the way this older, “experienced” man was acting. He should have spent more time reading body language then telling long irrelevant stories of his life experiences, which might have been part of his cheap pathetic sales pitch. After reading some of the other experiences it seems like Renewal by Anderson might want to rethink and revamp their sales training, it is completely inappropriate, and I will never recommend this company to anyone.

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

March 28th 2010 at 1:45 pm

Window Comments

I didn't think far enough ahead to realize that center post of stationary door can only be painted or stained with operating door taken out. Taking it out and reinstalling is not possible for me.

Window Grade: 3.0
Install Comments

Installed by Renewal by Andersen of MA

I had sliding door and three panel window installed. In the installers defense the weather was cold and there was snow on the ground. That said, caulking was not completed on either site, drip edge was not installed on door, incompletely installed on window, 3/8" open area between bottom of window and siding. Sawdust tracked into house (mostly cleaned up). Scratched hardwood floor. (I couldn't tell if it was from door dragging or nail I found in rug.) The day after installation I discovered scratches on exterior of operating door. The supervisor who came to check out my complaints was not apologetic but didn't question the validity of complaints. The installer who came to complete the first team's work took care of everything, including replacing the operating door. One of the major reasons for choosing Renewal by Andersen was the claimed quality of their installers. At least in this instance that was a false claim. Andersen

Install Grade: 1.0

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

March 20th 2010 at 10:14 pm

Window Comments

The windows are OK but not far superior to others as they are expected to be.

Window Grade: 3.0
Install Comments

Installed by Renewal by Anderson of

I had agreed to have some of the rotten wood replaced around the windows before the new windows would be instaled. This was not done. They put aluminum sheeting over the rotten wood. my mentioning this got no response.

Install Grade: 2.0
Price Information

I should have been arrested for agreeing with the absurdly high price,of about $1000.00 a window,for 16 windows, but I was convinced that these were for me because of the reputation of the Anderson windows.

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

March 18th 2010 at 10:23 am

Window Comments

Our slider barely opens.All windows are drenched with water and mold all winter. They are hard to open and the springs in the latches fly right out.

Window Grade: 1.0
Install Comments

Installed by contractor of MI

the slider is hard to open

Install Grade: 1.0

Overall quality: 4
Locks: 1
Balance System: 5
Warranty: 4

March 11th 2010 at 10:41 am

Window Comments

We were looking at replacing all 26 leaking aluminum windows. We wanted something much better than vinyl ($8900 nstalled) but less expensive to wood/alum clad ($20-24,000 finished). Andersen was pushing ads for $100 off "high quality" replacement windows. So we figured it probably fit somewhere in between cost. A few issues with their renewel program. Firstly, their sales people are scripted. Even though I told him we understood differences in quality and we figured this was best choice, he had to go through his 45min speach before getting to cost. Second, Even thoguh the glass and frame is excellent, the latches are plastic. Cheap Plastic!!!! His excuse was that this keeps heat and cold from transfering into house. How dumb do you think we are. Third, the price. With the $2600 discount and a one time 10% discount if we sign right then and there, the price for all windows installed was $48,000!!! Are these people crazy? I would rather use that money to add value to my house-sun room, attic addition, etc. I was disappointed in the whole process and based on issues other people are having with windows, it was a wise choice to not go that way.

Window Grade: 3.5

 

Price Information

26 windows: Quoted $56,000 - $2600($100/window)- extra 10%(if signed right then and there) = $48,000

Overall quality: 2
Locks: 3
Balance System: 2
Warranty: 3

February 25th 2010 at 9:07 pm

Window Comments

Windows installed in summer of 2007. Initial quality seemed okay, however, all have air leaks between window and frame. 2/25/2010. Will be attempting to get some suport from the company. For 3 times the cost of vinyl replacments, I can't say they are worth it. Didn't see any significant change in heating and cooling costs. Overall a waist of money and now I'm going to have to deal with trying to get the air leaks repaired.

Window Grade: 2.5
Install Comments

Installed by RbaWindows of PA

Install Grade: 3.0
Price Information

Price quoted was 3 to 4 times that of vinyl replacements.

Overall quality: 1
Locks: 3
Balance System: 2
Warranty: 1

February 1st 2010 at 11:30 pm

Window Comments

We had 4 gliding windows and a huge patio door replaced for nearly $12,000 18 months ago. We loved the windows, then about 6 months ago, August 2009, our condo association power washed before painting and all 4 windows leaked water. I called to complain and was told the power washer was stronger than any storm and I shouldn't worry. Last week a Nor'Easter blew through and the two windows facing wind-blown rain LEAKED big time. I called and demanded someone come to witness. Now I am being told that "seepage is normal in a severe storm". What BS. These windows have already been serviced for noise, the repair tech lubricated the windows with Armorall tire dressing to end noise. I have no choice but to pursue action against Andersen and the installer Vinylume of Connecticut. Have been advised to contact the Attorney General. DON"T BUY THESE WINDOWS!!!

Window Grade: 1.8
Install Comments

Installed by Vinylume of CT

Install Grade: 2.0

Overall quality: 2
Locks: 1
Balance System: 3
Warranty: 3

January 8th 2010 at 9:45 am

Window Comments

We had our windows installed almost two years ago and they're still not right. Windows were not put in correctly and not centered, we had issues with air leakage and had difficulty locking windows. The following services were done: Windows were removed and frames realigned, "window kits" were installed, with little performance improvement, to make windows close properly (because Anderson was having issues with many other customers' windows as well), extra seals and weather stripping were installed. Because windows still would not close and lock properly window sashes (26 double hung windows) were replaced and fitted with double locks, but, there is now air leakage again. The new installation did not include some of the incremental improvements previously added and it's now like starting all over again. We have an appointment to get seals and weather stripping installed on the replacement sashes. This will be the 5th attempt to fix window deficiencies.

Window Grade: 2.3
Install Comments

Installed by Renewal by Anderson of MA

We were unhappy with the workmanship during the initial installation. These were Renewal by Anderson sub-contractors who seemed to be more concerned with schedule rather than quality of workmanship (suspect they were being paid "by the window" for installation).

Install Grade: 2.0
Price Information

These windows were more expensive that we thought they would be. But at that time we thought Anderson had a good reputation, and had not realized that Renewal by Anderson provided different products than Anderson Windows provided for new construction.

Overall quality: 3
Locks: 1
Balance System: 1
Warranty: 1

January 3rd 2010 at 11:41 am

Window Comments

After 9 years they all have air leaks, very hard to open, locks don't hold tight, handles are falling off. The 20 year old windows they replaced were better.

Window Grade: 1.5
Install Comments

Installed by Renewal by Anderson of MI

All double-hung windows - all are very hard to open, air leaks everywhere, screws in handles were stripped out when installed so they pulled off. Had rep come back out - said I should expect the windows to be hard to open when they're installed next to each other. Promised to have someone come back out, but never did. Excuse was "we're really busy". Basically it was a "we got your money so live with it" attitude.

Install Grade: 1.0
Price Information

VERY expensive for the poor quality. Initial estimate of $12,000 for TEN windows. This isn't the Vatican windows they're replacing!!! Should have gone with gut instinct and told them to take a hike instead of asking for a better price.

Overall quality: 2
Locks: 2
Balance System: 2
Warranty: 3

November 18th 2009 at 11:51 am

Window Comments

See comments on the installer.

Window Grade: 2.3
Install Comments

Installed by Renewal by Anderson of MA

Where do I start? 1. We went to the showroom and the show-person lied to us (not a good start). He said that Renewal By Anderson does all the installs. But the person who came out was a franchisee. So basically, a construction person that bought into the company. 2. After telling us how great his windows were and how crappy and expensive all the other ones were, he showed us a composite window with plastic handles that I would not put into our RV, let alone my house. He quoted 60K+ for 35 windows. If you do not understand this, he showed us the window that HE would make the most money on. 3. When I told him that we are not buying today because we are looking at other windows, he took almost 18K off the price if we sign today. WTF. 4. He would not give a written quote but said we could write down the totals if we wanted. I should have expected this.

Install Grade: 1.0
Price Information

Advice for anyone calling this company. 1. This is not Anderson windows, it is a separate company. 2. They franchise their installations so you are not getting a Anderson person, you are getting a local contractor that bought in. Ask for their company name and research them with BBB and others to find out what their reputation is. 3. GET A WRITTEN QUOTE. If they wont give you one, then they are trying to shaft you. 4. Never, Never, Never buy the same day you are visited. No matter how good the deal sounds, it was made to sound good and they are trying to take advantage of you. 5. Find a local contractor that you trust and ask them to work with the window manufacturer. Get several written quotes and understand the options. The contractor will get the best deal on the windows and may make a little on the window but that is ok. Look for a quality window and make sure the contractor does quality work. 6. If they do good work, recommend them to someone else. That is the best you thing you can do for them.

Overall quality: 3
Locks: 1
Balance System: 3
Warranty: 3

October 19th 2009 at 1:08 pm

Window Comments

Had sliders installed, excessive play end to end when latched, and have to be careful when trying to latch as the windows tend to bow away in the middle and not latch at all.

Window Grade: 2.5
Install Comments

Installed by Renewal by Anderson Knoxville of TN

I hired RbA of Knoxville to replace windows in half the house, I will not use them for the rest or recommend them. They came in and laid tools on an antique walnut desk with gloss lacquer finish like it was a milk crate, installed sliders to replace old Anderson windows and they were offset to one side, obvious even from the road, when I said something, he measured where they would have to trim and it was 2.5 inches along one side and 4 inches on the other, did they even look at what they were doing? When I said that won't work, he tried to argue the point until I sold him flat out they would have to correct it, so much for them not having to touch the trim, oh, and they don't fix removed/splintered trim. All this just to get them centered? when they trimmed the outside with aluminum, it looked good, but I had to ask them to go back over the caulk for all the gaps and holes they missed. I would think that after the third time I ask if they checked them all and I again had to point out where it needed caulk they might really at least look themselves. But no, I had to point out 2 more times they missed corners. Also, the trim nails that they put into the face of the aluminum didn't go in straight and made the holes a little larger, I asked them to put a dab of caulk to seal them and it was another go around- they "don't do that", "the nails are ribbed so water can't get in",(even though I can see in around the nails,) and even they don't like use to put caulk on the fronts ( so don't put holes there?) And the final straw was pulling the screw out of my wife's tire from the window installed above the garage door(I know that's where it came from since the head wasn't scratched up like they are when you drive any distance on them, and it was greeting me the next morning) also more screws in driveway where they parked the truck. This doesn't even count the sawdust covering the bed that they'll "blow it off" or the lack of being able to keep an appointment time even when they call the night before to set it.

Install Grade: 1.0
Price Information

Price given was $8400 for 4 large sliders, 2 med sliders and 1 casement, the cost to Renewal from their factory was 2772.77 including shipping ( the installers even left their invoice on my dresser when they went home one night. (2) 51" x41.75" sliders 293.00 ea (4) 78.375" X 41.75" sliders 428.00 ea (1) 24" x 41.75" casement with tempered glass and pebble texture 240.00

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

October 5th 2009 at 7:14 pm

Window Comments

The product was not the issue, the salesman and the pricing was the problem. First he insisted that I need to choose another color then I wanted, but then gave in to me, and then he was unable to provide us with an overall cost for 5 windows without us making a trip to the show room. The price for one window kept changing, so we could come close to an estimate, yet he want us to make a commit to purchase, then he would quote us a price. I have never been so upset with a salesman; this will definitely be a NO SALE!! Then he proceeded to play multiple sympathy cards about his wife in surgery, a sick child and a dog with cancer. I wish him well if this is the case but have a hard time believing him at this point. He is lucky I did not boot him physically out of my house!!

Window Grade: 3.0

 

Price Information

Never was able to receive the full cost of 5 replacement windows for our house

Overall quality: 4
Locks: 3
Balance System: 4
Warranty: 4

September 11th 2009 at 6:53 pm

Window Comments

Andersen quality is pretty good as long as the factory and not sub-contractors do the installation. Don't let a sub-contractor near the windows. Unfortunately, the price they first quote is about 30% higher than any of the other big boys. They must figure everyone was born last night.

Window Grade: 3.8
Install Comments

Installed by sub-contractor of MN

Install Grade: 0.0

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

August 28th 2009 at 5:00 pm

Window Comments

i'm just met with a sales rep recently and the stories i have read on this site are very similar. I too was shocked at the initial price of $6300 for 5 windows. After haggling a bit and a phone call to his manager he came down to $5800. Still $1160 per window 4'x5'! this seems was expensive to me compared to all other brands I have priced!

Window Grade: 3.0

 

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

June 11th 2009 at 9:12 am

 

 

Price Information

After the salesman showed up and gave us his long drawn 1 hour sales pitch, he quoted us a price of $35,000 to replace 17 windows!!!!!! I had to catch my breath in order to answer his question "what are your thoughts?". I told him it was ridiculous, over $2,000 per window. He then proceeded to make a phone call, and dropped the price (within 3 mins) to 25,000, only if i signed up right there and then. I kept insisting I would have to think about it and he kept making more phone calls, the price coming down more and more. He also informed us the interest rate (if i wanted to finance was 23 percent) Sounds illegal. This guy WOULD NOT leave. I can imagine all the old folks he manages to rip off.

Overall quality: 1
Locks: 3
Balance System: 3
Warranty: 3

May 15th 2009 at 3:38 pm

Window Comments

Very disappointed in the quality of the windows. We bought 4 windows, the salesman led us to believe that these were of much higher quality than they actually are.

Window Grade: 2.5

 

Price Information

The original price was $7000 for 5 windows. ARE YOU KIDDING ME? They instantly came back with a 'well, we can get you a deal for 40% off if you buy by this date'. I should have listened to my gut instinct. Cheap, crap windows, shoddy installation, and way overpriced. Do your homework and don't ever choose this company.

Overall quality: 4
Locks: 4
Balance System: 3
Warranty: 3

March 25th 2009 at 3:09 pm

Window Comments

The salesmaa wnet into his sales pitch which took over 1 hour. He then quoted us a price of $20,000 to replace 11 windows. When he asked what I thought of the quote, I laughed at him and told him he was insane to think I'd pay close to $2,000 a window. When I asked him how long it would take his installers to do this job, he said it would take 2 workers 2 full days which, I pointed out, equated to around $7,500 labor per day or $3,750 per worker or $450 per hour. He then lowered the price twice and, after I told him to forget it, he called his office and came back with yet another price reduction. The final cost was approx. $15,000 which was still way too high. I can only imagine how much profit they are making off of people who accept their initial or 2nd quote. Buyer Beware!!!

Window Grade: 3.5

 

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 4

January 10th 2009 at 10:28 pm

Window Comments

We recently (8/08) replaced all of our old aluminum windows 13 total, plus a slider. We bid out Anderson, Pella, Penguin, Marvin, and Renewal by Anderson. We have a one story ranch and we are surrounded by two story homes with double hung windows. We really wanted to replace the gliders with double hung. The quote we received from Renewal by Anderson was about $5000 more than any of the others. However, none of the other companies could place double hung windows in all of the openings due to egress issues. Since Renewal by Anderson is a custom made window (each window is built for the specific opening), they were able to install double hung windows in each opening. All of the other companies have stock sizes and were not able to custom fit the openings. We chose Renewal by Anderson and after the discounts ($100/window and 5% cash payment) they were only about $3000 more than the other companies. The windows are in and we are thrilled, especially with the Anderson 400 series (Renewal does not make doors) three panel slider. They look great, the outside noise was reduced incredibly, and our electric and gas bills dropped by 30% and 25% respectively. I would highly recommend Renewal by Anderson as replacement windows. They are not cheap, but they are well worth the extra money. If you are looking for cheap windows, Renewal by Anderson is not the product for you. I’m sure other products perform just as well and cost less. However, if you are like us and want a specific type of window to replace a different type (glider v. double hung) Renewal by Anderson might be your best and only option.

Window Grade: 4.8
Install Comments

Installed by A Cut Above of OR

The crew that came out and installed our windows were incredible. They were prompt, friendly, curteous, receptive to questions, and fast.

Install Grade: 5.0
Price Information

The price for Renewal by Anderson windos was higer than anyone ealse, but they were the only company that could provide the exact product that were wanted. After rebates and discounts the price difference was negligable.

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 2

September 30th 2008 at 6:21 pm

Window Comments

I am feeling really stupid for trusting these people! The salesman assured me that they offered custom colors ( as Pella does)... turns out that they just bought some paint and painted them !- I don't think they even hired a painter! The paint job was awful and it scratches off when you operate the window- they are double hung. The only compensation they offered was that the SALESMAN would drop by and touch up the paint! I paid an extra $125.00 each, for 8 "custom color" (small) windows! He out and out lied, and said that their finish was comparable to Pella's EnduraClad finish! I now have windows that must be painted at LEAST once a year!

Window Grade: 2.8
Install Comments

Installed by Renewal by Andersen of IL

Install Grade: 0.0
Price Information

I paid $11,000.00 for (8) 29"x 52" windows.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

September 9th 2008 at 11:55 pm

Window Comments

Couldn't be happier. Spend hours and hours researching replacement windows and Fibrex is clearly a great value. Vinyl is ugly, would result in great loss of glass space and quick-growth pine windows have rot issues in my neighorhood.

Window Grade: 5.0
Install Comments

Installed by Renewal by Andersen of MD

On-time, clean, courteous, professional

Install Grade: 5.0

Overall quality: 3
Locks: 2
Balance System: 3
Warranty: 4

April 14th 2008 at 1:47 pm

Window Comments

Blinded by the hype and the dog and pony show, we bought five windows for nearly $7000. They were installed in December (four months ago), and the first time we open one window to get some fresh air, the gray stripping inside the lower window comes loose. We also were unable to open the lower window to clean it. Conversely, we are unable to properly lock the lower window of another double-hung. Having little plastic "wash assists" is the dumbest design ever in order to activate the spring release mechanism. I had hoped that we would love these windows considering the price we paid, but they have proven to be difficult to use.

Window Grade: 3.0

 

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