Call us at
Renewal by Andersen Renewal by Andersen
Currently 3.13/5 with 10 reviews
Customer Reviews
Piezon_50
March 25th 2009 at 03:09:07 PM
Window Comments
The salesmaa wnet into his sales pitch which took over 1 hour. He then quoted us a price of $20,000 to replace 11 windows. When he asked what I thought of the quote, I laughed at him and told him he was insane to think I'd pay close to $2,000 a window. When I asked him how long it would take his installers to do this job, he said it would take 2 workers 2 full days which, I pointed out, equated to around $7,500 labor per day or $3,750 per worker or $450 per hour. He then lowered the price twice and, after I told him to forget it, he called his office and came back with yet another price reduction. The final cost was approx. $15,000 which was still way too high. I can only imagine how much profit they are making off of people who accept their initial or 2nd quote. Buyer Beware!!!
dbld20 Staten Island NY
April 13th 2010 at 12:38:15 PM
Window Comments
My wife and I are in the process of replacing windows in our house in Staten Island NY. When we called for an appointment we were told that it would only take 90 minutes, so we rushed home from work for a 7:30 pm appt. To make a very long story short the sales rep didn’t leave our house until 10:15pm. The minute he found out that we have shopped at a competitor his demeanor drastically changed. I only wish that his long obnoxious presentation, his complete disregard for my wife and/or her opinions had stopped an hour ago so I could have escorted him out of my house earlier. Being a sales manager, with a fortune 100 company, I can not believe or even imagine one of my sales reps acting the way this older, “experienced” man was acting. He should have spent more time reading body language then telling long irrelevant stories of his life experiences, which might have been part of his cheap pathetic sales pitch. After reading some of the other experiences it seems like Renewal by Anderson might want to rethink and revamp their sales training, it is completely inappropriate, and I will never recommend this company to anyone.
Install Comments
Installed by renewal by anderson of NY
My wife and I are in the process of replacing windows in our house in Staten Island NY. When we called for an appointment we were told that it would only take 90 minutes, so we rushed home from work for a 7:30 pm appt. To make a very long story short the sales rep didn’t leave our house until 10:15pm. The minute he found out that we have shopped at a competitor his demeanor drastically changed. I only wish that his long obnoxious presentation, his complete disregard for my wife and/or her opinions had stopped an hour ago so I could have escorted him out of my house earlier. Being a sales manager, with a fortune 100 company, I can not believe or even imagine one of my sales reps acting the way this older, “experienced” man was acting. He should have spent more time reading body language then telling long irrelevant stories of his life experiences, which might have been part of his cheap pathetic sales pitch. After reading some of the other experiences it seems like Renewal by Anderson might want to rethink and revamp their sales training, it is completely inappropriate, and I will never recommend this company to anyone.
Price Information
My wife and I are in the process of replacing windows in our house in Staten Island NY. When we called for an appointment we were told that it would only take 90 minutes, so we rushed home from work for a 7:30 pm appt. To make a very long story short the sales rep didn’t leave our house until 10:15pm. The minute he found out that we have shopped at a competitor his demeanor drastically changed. I only wish that his long obnoxious presentation, his complete disregard for my wife and/or her opinions had stopped an hour ago so I could have escorted him out of my house earlier. Being a sales manager, with a fortune 100 company, I can not believe or even imagine one of my sales reps acting the way this older, “experienced” man was acting. He should have spent more time reading body language then telling long irrelevant stories of his life experiences, which might have been part of his cheap pathetic sales pitch. After reading some of the other experiences it seems like Renewal by Anderson might want to rethink and revamp their sales training, it is completely inappropriate, and I will never recommend this company to anyone.
Heather
April 14th 2008 at 01:47:31 PM
Window Comments
Blinded by the hype and the dog and pony show, we bought five windows for nearly $7000. They were installed in December (four months ago), and the first time we open one window to get some fresh air, the gray stripping inside the lower window comes loose. We also were unable to open the lower window to clean it. Conversely, we are unable to properly lock the lower window of another double-hung. Having little plastic "wash assists" is the dumbest design ever in order to activate the spring release mechanism. I had hoped that we would love these windows considering the price we paid, but they have proven to be difficult to use.
Auto
February 1st 2010 at 11:30:53 PM
Window Comments
We had 4 gliding windows and a huge patio door replaced for nearly $12,000 18 months ago. We loved the windows, then about 6 months ago, August 2009, our condo association power washed before painting and all 4 windows leaked water. I called to complain and was told the power washer was stronger than any storm and I shouldn't worry. Last week a Nor'Easter blew through and the two windows facing wind-blown rain LEAKED big time. I called and demanded someone come to witness. Now I am being told that "seepage is normal in a severe storm". What BS. These windows have already been serviced for noise, the repair tech lubricated the windows with Armorall tire dressing to end noise. I have no choice but to pursue action against Andersen and the installer Vinylume of Connecticut. Have been advised to contact the Attorney General. DON"T BUY THESE WINDOWS!!!
Install Comments
Installed by Vinylume of CT
81Stalagian
October 22nd 2007 at 01:09:49 PM
Window Comments
Once installed, we like the windows. their customer service, though, is so bad that I wouldn't ask them back even for a large discount. Terrible, terrible experience. Seee installer info below.
Install Comments
Installed by Renewal by Anderseon of Colorado Springs of CO
Absolutely horrible customer service. Work promised complete by 15 July 2007 and it's still not done on 22 October. Mismeasured twice, trim not done, misquoted on drywall work, delays in production, poor communication. Absolutely one of the worst customer experiences of my life. I'm SOOOOO glad I only bought windows for one side of my house from these idiots. Avoid like the plague. They're terrible
Tbob
March 11th 2010 at 10:41:19 AM
Window Comments
We were looking at replacing all 26 leaking aluminum windows. We wanted something much better than vinyl ($8900 nstalled) but less expensive to wood/alum clad ($20-24,000 finished). Andersen was pushing ads for $100 off "high quality" replacement windows. So we figured it probably fit somewhere in between cost. A few issues with their renewel program. Firstly, their sales people are scripted. Even though I told him we understood differences in quality and we figured this was best choice, he had to go through his 45min speach before getting to cost. Second, Even thoguh the glass and frame is excellent, the latches are plastic. Cheap Plastic!!!! His excuse was that this keeps heat and cold from transfering into house. How dumb do you think we are. Third, the price. With the $2600 discount and a one time 10% discount if we sign right then and there, the price for all windows installed was $48,000!!! Are these people crazy? I would rather use that money to add value to my house-sun room, attic addition, etc. I was disappointed in the whole process and based on issues other people are having with windows, it was a wise choice to not go that way.
Price Information
26 windows: Quoted $56,000 - $2600($100/window)- extra 10%(if signed right then and there) = $48,000
Patalan
October 5th 2009 at 07:14:32 PM
Window Comments
The product was not the issue, the salesman and the pricing was the problem. First he insisted that I need to choose another color then I wanted, but then gave in to me, and then he was unable to provide us with an overall cost for 5 windows without us making a trip to the show room. The price for one window kept changing, so we could come close to an estimate, yet he want us to make a commit to purchase, then he would quote us a price. I have never been so upset with a salesman; this will definitely be a NO SALE!! Then he proceeded to play multiple sympathy cards about his wife in surgery, a sick child and a dog with cancer. I wish him well if this is the case but have a hard time believing him at this point. He is lucky I did not boot him physically out of my house!!
Price Information
Never was able to receive the full cost of 5 replacement windows for our house
treeski
January 10th 2009 at 10:28:36 PM
Window Comments
We recently (8/08) replaced all of our old aluminum windows 13 total, plus a slider. We bid out Anderson, Pella, Penguin, Marvin, and Renewal by Anderson. We have a one story ranch and we are surrounded by two story homes with double hung windows. We really wanted to replace the gliders with double hung. The quote we received from Renewal by Anderson was about $5000 more than any of the others. However, none of the other companies could place double hung windows in all of the openings due to egress issues. Since Renewal by Anderson is a custom made window (each window is built for the specific opening), they were able to install double hung windows in each opening. All of the other companies have stock sizes and were not able to custom fit the openings. We chose Renewal by Anderson and after the discounts ($100/window and 5% cash payment) they were only about $3000 more than the other companies. The windows are in and we are thrilled, especially with the Anderson 400 series (Renewal does not make doors) three panel slider. They look great, the outside noise was reduced incredibly, and our electric and gas bills dropped by 30% and 25% respectively. I would highly recommend Renewal by Anderson as replacement windows. They are not cheap, but they are well worth the extra money. If you are looking for cheap windows, Renewal by Anderson is not the product for you. I’m sure other products perform just as well and cost less. However, if you are like us and want a specific type of window to replace a different type (glider v. double hung) Renewal by Anderson might be your best and only option.
Install Comments
Installed by A Cut Above of OR
The crew that came out and installed our windows were incredible. They were prompt, friendly, curteous, receptive to questions, and fast.
Price Information
The price for Renewal by Anderson windos was higer than anyone ealse, but they were the only company that could provide the exact product that were wanted. After rebates and discounts the price difference was negligable.
Vince
March 20th 2010 at 10:14:52 PM
Window Comments
The windows are OK but not far superior to others as they are expected to be.
Install Comments
Installed by Renewal by Anderson of
I had agreed to have some of the rotten wood replaced around the windows before the new windows would be instaled. This was not done. They put aluminum sheeting over the rotten wood. my mentioning this got no response.
Price Information
I should have been arrested for agreeing with the absurdly high price,of about $1000.00 a window,for 16 windows, but I was convinced that these were for me because of the reputation of the Anderson windows.
vaag
September 11th 2009 at 06:53:22 PM
Window Comments
Andersen quality is pretty good as long as the factory and not sub-contractors do the installation. Don't let a sub-contractor near the windows. Unfortunately, the price they first quote is about 30% higher than any of the other big boys. They must figure everyone was born last night.
Install Comments
Installed by sub-contractor of MN
How can I find out more information about my options?
Visit our Get Assistance section and you will have the option to receive the Free Insider's Guide to Replacement Windows. Giving you the useful insight about replacement windows as a product and how to purchase them.