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| Author: | Window4U |
| In Reply To: | Sunrise Windows (posted by Nancy L. Tucker) |
| Subject: | RE: Sunrise Windows |
| Posted At: | 2004-10-02 15:14:17 |
I carry both the Schuco and the Sunrise, as well as many other brands. I personally do not like the Sunrise doublehung window, though the rest of the line is just fine. The windows are very attractive, but the design of the doublehung is flawed in my opinion. I've had many counterbalance and shoe problems with them, and I will not ever use them again because of my lack of confidence in them. I'm sure not everyone has had the flaws show up in their orders like I have, and I am also sure many dealers are thrilled with their success with them, so take that into account when considering my opinion.
I feel the casements, picture windows, and patio doors are very good, and are even available with blinds between the glass. I would recommend these windows in their line with no hesitation.
As far as the BBB complaints, I too would be hesitant to deal with a company with that many complaints. It's hard to tell why a company got the complaints, and maybe they were taken care of right away, but that still puts up a red flag. This company should make it their #1 priority to get these cases resolved, no matter the cost. In my company, I never let a situation get to that point, even though it is very difficult thing to do with some really unreasonable customers. Prompt customer service and real personal attention to a customers concerns are a necessity in this business. I do over 3 million a year and have never had a complaint, so you can see it IS possible even with high volume to keep your record clean if you address the issues promptly while they are happening.
Good luck with your search.