Please Note! This is our archived old board, it is “read only.”
To visit our current active discussion board click below.
https://www.replacement-windows.com/windowbb/
Author: | Guy |
In Reply To: | BBB Report (posted by windowshopper) |
Subject: | RE: BBB Report |
Posted At: | 2004-10-04 14:25:05 |
I agree with Rick. I think what you see on the BBB is sometimes a bunch of Hog Wash. One crabby old customer who is never happy can take you down with a Scud Missle!!! I know I can speak for most the business owners here on this site. We really do all we can to resolve any issue a customer has. I know I personally take care of any service issues myself. This way I have a first hand dealing with the customer. Most the time it's a lack of educating the customer. They have a question and some one never takes the time to call back and explain. The customer gets pissed off and never gets over it. One thing I can say. Is the BBB is really pretty fair when it comes to any issues. They weigh all the information and close the case if the feel the customer is not acting in good faith. So you can see it's a hit and miss deal. Like Rick stated most the complaints were in advertising or sales. This is just a misunderstanding more than anythin. The service and warranty issues most the time fall on the manufacturer. The needed parts get ordered and take a year to come in. So I would sit down with them and discuss these events before forming any opinion on issues. Good Luck!!