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5500 Reviews

based on 11 reviews

Overall quality: 3
Locks: 5
Balance System: 1
Warranty: 2

February 28th 2019 at 6:47 pm

Window Comments

Installed in 9 windows in 2011 Need to replace balance in 5 Windows They will give you material but you have to pay for labor Will not recommend these windows

Window Grade: 2.8

 

Overall quality: 2
Locks: 3
Balance System: 3
Warranty: 3

December 6th 2016 at 2:58 am

Window Comments

I'm very disappointed in these windows. I paid a fortune to replace all windows but the glass in these windows allows more cold to radiate through than the original ones with failing seals. I don't understand how these get such high reviews with such low quality glass. If I had to do it again I'd pick another brand.

Window Grade: 2.8
Install Comments

Installed by AD Moyer of PA

They worked hard to make sure everything was plumb. It took a long time to install the windows.

Install Grade: 3.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

August 9th 2015 at 9:11 am

Window Comments

I've had these windows over 3 years. They are excellent, seal very well, clean easily, tilt with ease and very sturdy. The impact on my energy bill was huge and immediate. Excellent price performer as well. I would put these in any house I own.

Window Grade: 5.0
Install Comments

Installed by Anthony and Father of NC

They were great, fast and accurate. After 3 years, not a single issue.

Install Grade: 5.0

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 5

June 10th 2012 at 9:13 am

Window Comments

I had 24 Simmonton 5500 windows installed in April 2012 for $9,000. The installer came highly recommended and I made double sure that they were all level, square, plumb, etc. The installer was a perfectionist and I found no issues with the install. One or two of the widows seem to have more of a gap on the right side, especially after locking them, which pulls the window to the left. I verified with the supply company and the installer that this will not cause a problem. I actually took a hose and sprayed the windows from the outside to make sure no water could get in....they were tight, the gap just looked larger to me than I would like. So far the windows are FANTASTIC. We've had some heavy rain and wind storms since install and no problems. Sound reduction is great. Total cost of the project for 24 windows was $9,000. $227 per window plus $150 per window for install. This included insulation, which was non-expanding foam. I discussed the insulation with 3 different installers, all suggesting different methods (fiberglass, expanding foam, non-expanding foam). In the end the non-expanding foam seemed the right answer, it won't over-expand and warp windows. I would recommend interviewing as many contractors as you can. I talked to 3 and settled on the most intelligent, experienced, and expensive ($150 per window). The others were asking $100 per window, but didn't seem to have the same knowledge, so I paid more to get it done right the first time. I hope this helps the rest of you. I was ignorant about windows when I started, and these kind of reviews helped me ask the right questions.

Window Grade: 4.3
Install Comments

Installed by Bailey's Painting & Remodeling, Inc. of MA

First class operation. Showed up on time, did what he said he would do (and a bit more). Final cost was as promised in the estimate. Very consciencious, neat, knowledgeable, and totally trustworthy. I would hire Michael Bailey for any project with total confidence.

Install Grade: 5.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

February 27th 2012 at 5:43 pm

Window Comments

We had simonton 5500 windows installed in our whole house by a great contractor. After three years one top sash lost its integrity and fogged out. I notified simonton and they replaced the sash free of charge within three weeks. We would highley recomend their product to all 2/27/12. P.S. I've been in the construction industry over 40 yrs and its great to see a manufacturer stand behind their product.

Window Grade: 5.0
Install Comments

Installed by GKL of NY

Install Grade: 5.0

Overall quality: 4
Locks: 4
Balance System: 3
Warranty: 5

November 26th 2011 at 10:29 am

Window Comments

The double hung windows all tilt in for easy cleaning. Look great and do great keeping out the cold. We have experienced two problems with the windows, the tilt mechenisims housed in the jam are plastic and break easilly. Four windows (of 14 in the house) required replacement due to seal failure. All problems were corrected under warranty (lifetime) quickly upon request.

Window Grade: 4.0
Install Comments

Installed by Berkentine Construction of PA

Installed at house construction

Install Grade: 4.0

Overall quality: 2
Locks: 1
Balance System: 4
Warranty: 2

August 17th 2011 at 1:29 pm

Window Comments

I was very dismayed to see the huge over cuts on the top of the lower sash where it meets up with the upper sash. The cut extends 1/4 inch beyond the edge of the upper sash and the material visible thru the over cut gives the appearance of shoddy workmanship. The same for the cuts to fit the latches - there an almost 1/4 inch over cut on each side of the latch - or the latch is pushed to one side and there is a large gap to one side of the latch. When I contacted Simonton their Service Solutions Department Rep said they would send me 4 new lower sashes. They sent me 8 new sashes (both upper and lower) and every one of the lower sashes had the same over cuts and looked shoddy. Finally I located a Simonton display at a builder's supply company and went there and yes, even the display model had these over cuts on both the edges and either side of both latches. I still don't know why Simonton sent me replacement sashes when the replacements have the same areas of poor quality workmanship I complained about. THAT suggests their Reps don't know the products. Lesson: NEVER buy from a catalog - go find and see a display model first. If its unclear what I'm talking about E-Mail me and I'll e-mail you pictures of how bad these look.

Window Grade: 2.3
Install Comments

Installed by The Roofing Company of VA

I ordered Simonton Reflections 5500 Windows, supposedly their premium window (see review) - the installers put in Simonton 5050, the economy model. Then there were problems with the new windows and neither the contractor nor the Simonton Rep seemed to be the least bit familiar with the product, as evidenced by them sending me replacement sashes with the same problems that i had complained about.

Install Grade: 1.0

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 1

December 12th 2010 at 10:49 am

Window Comments

The Five (5) casement windows were average for a vinyl window,the problem was 1 of the windows was made wrong and the seal around the glazing was deformed.When I notified Simonton that day about the problem there were no apologizes or sense of urgency on their behalf to correct the problem. They simply stated I would need to go back to 84 lumber and re-order another window four more weeks have passed and I still don't have the new window. their customer service is among the worst I have encountered in 25 plus years in the remolding business.

Window Grade: 2.5
Install Comments

Installed by Mark Bass General Contractor of NJ

Install Grade:

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 21st 2008 at 12:30 am

Window Comments

I've only had the windows for less than a week. I personally know my installer and with his expertise in installation(I was a part of it and also have had some experience in the past working as a Service person for a local siding and window installation firm as a "Service Person" and also have had experience in Replacement Window Installation myself)and his quality in instaling my windows, I am totally convinced that these windows are the ones I truly needed. I only wish that Simonton would change their position on woodgrain interior and a choice of colors for the exterior of their windows. They only offer White for the exterior when using a woodgrain interior. I would think that this is detrimental to their sales effort? Many people do not wish to only have a choice of 'white' on the outside if they desire a woodgrain on the interior. A white exterior does reflect the ultraviolet rays from the sun and also the heat, which can warp the windows, amongst other problems, but to have a choice of a beige or taupe color should be a choice for them to offer a customer. In my case, I chose taupe,inside and out, which does compliment my choice of interior wall paint. My interior design is that of a 'shadow box design' for the windows....no window moldings are present. The color is satisfactory in my case, but with those that have a oak window trim, I would think that they would prefer a woodgrain window...I did originally,but am now, in my application, satisfied with the end product and the workmanship of my installer, who is to be commended for his quality and expertise of window installation as well as cladding of the old frame in my Replacement Window project.

Window Grade: 5.0
Install Comments

Installed by Smerud Siding and Window of MN

Having knowledge and experience myself in the trade, I was very satisfied with my installers expertise and expert craftsmanship. It was a job well done. He is truly a Craftsman!

Install Grade: 5.0
Price Information

The price of the windows was in line with other manufactors and in my opinion was satisfactory considering the quality of the window as well as the quality of the installer.

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

March 15th 2008 at 8:52 am

Window Comments

Our Simonton windows look great and perform wonderfully. We have noticed a huge difference in the comfort level of our home. The windows are everything we were told they would be.

Window Grade: 5.0
Install Comments

Installed by Windows by Jeff of OK

Windows by Jeff did an excellent job with insulating and sealing up our windows. Superior workmanship!

Install Grade: 5.0
Price Information

We paid a little bit more for the Simonton brand and the quality installation from Windows by Jeff, but it was well worth it.

Overall quality: 4
Locks: 3
Balance System: 4
Warranty: 3

September 27th 2007 at 10:29 pm

Window Comments

I am very pleased with the superspacer for my insulated glass unit. I recommend anyone who gets these windows gets the superspacer. The windows do not transfer the heat or cold nearly as much as my old metal spacer units and I do not get any condensation on the inside of frame of the windows, even at tempuratures below 0 F.

Window Grade: 3.5
Install Comments

Installed by Vision Exteriors of MN

Install Grade: 4.0
Price Information

I believe for 11 full frame replacement windows (installed in rough opening of wall), complete tear off and removal of old masonite siding and old windows, Royal premium vinyl siding, aluminum soffit & facia it was approx. $18,000.00 House is approx. 975 sq. ft, 4 bdrm. split level w/2 car attached garage.

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