Replacement Windows Discussion Board Forum

I purchased a triple pane argon gas BS Gorell product that, surprise, failed. As many people have experienced, Softlite won't honor the warranty. Since I'm not a Rockefeller and now can't afford to replace them all, I want to try to use a glass cutter to remove one or more of the panes that have fog...

Realize this is an old thread, but giving it new life as I stare out my Gorrell bow window with 4 out of 5 panes completely obscured by seal failure. I refuse to believe there is no recourse for resolution other than paying insulting replacement costs for new panes. I have contacted a firm in NYC re...