Search found 35 matches

by Sirty
Wed May 11, 2022 12:24 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

So the saga finally comes to a close. Entry Point sent out the same crew as they did for the last two windows and they replaced the capping on the remaining windows to match. It all looks much better now. There is a crease in the middle of one of the capping surrounds, but at this point I don't have...
by Sirty
Mon Mar 21, 2022 8:35 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

Oberon, Thank you for your replies. The patio door rejection story you shared is wild. I'm not quite that anal. :lol: While the Verde series certainly isn't top of the line, I wouldn't call it bottom shelf either. I may be expecting too much, but my eye's tend to catch imperfections. Here's a list o...
by Sirty
Wed Mar 09, 2022 5:28 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

I appreciate you providing additional context, Homesealed. I, too, hoped they would replace simply from a customer service standpoint, especially the one with the 3-inch defect between the panes and especially, especially because of all the issues I've had to date. After install, when I noticed the ...
by Sirty
Wed Mar 09, 2022 2:59 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

My question to the pros here, is this "industry standard" a thing? Yep, it's real. They are probably using ASTM C1936 Standard Specification for Flat Glass as the guideline for their denial of warranty on the two flaws that you found in your windows. Without seeing the windows in person, ...
by Sirty
Tue Mar 08, 2022 9:20 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

Long time, no update, but here we go. I received a call from the scheduler on Feb 16 to schedule the next installation day. We verbally confirmed install would be set for Monday, March 14 and he would send a follow-up email confirming. I waited a week and never heard anything back, so I followed-up ...
by Sirty
Fri Nov 19, 2021 10:50 am
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

Remaining windows are scheduled for mid-February. The waiting game begins again.
by Sirty
Wed Nov 10, 2021 6:09 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

HomeSealed, I appreciate your thoughtful response. While I'm upset with the three issues I previously mentioned along with some issues with the install, it's understandable. The part of this process that would prevent me from recommending EntryPoint to anyone else is the lack of customer service and...
by Sirty
Wed Nov 10, 2021 11:49 am
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

Entry Point called yesterday to see if I was available between 9-11am today for them to replace the broken sash and address the installation and window defect issues I noticed when cleaning the windows after install. I cleared my schedule so things can keep moving, but it's almost noon and I haven't...
by Sirty
Thu Oct 21, 2021 5:05 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

Installers showed up today, so that was a great first step. A few issues though... 1. One of the windows is broken. They went ahead and installed it then will replace the sash at a later date. 2. They brought a double-hung for one of the windows that was supposed to be a picture window. 3. They didn...
by Sirty
Wed Oct 20, 2021 1:22 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

Installation is scheduled for tomorrow. Fingers crossed that ends up being the case.
by Sirty
Mon Oct 11, 2021 9:06 am
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

In a fateful, twist of events, I just received a call and was told they can't get in touch with their installation team who's "essentially AWOL" according to the scheduler. They're trying to get another team to come down today, but I'm not going to hold my breath. I sincerely wish we had t...
by Sirty
Mon Oct 04, 2021 9:11 am
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

I've got some astonishing news...installation is scheduled for next Monday! Can't believe this might actually happen. Hoping the weather holds out and no other hitches cause a delay.
by Sirty
Tue Sep 28, 2021 9:33 am
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

I was finally able to speak with the rep today and he stated the capping needed to be done because my windows are "metal outs" which require cutting the nail flange. Conceptually this makes sense as part of the existing brick mold will be cut since they're not removing and replacing the mo...
by Sirty
Mon Sep 27, 2021 7:29 am
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

I'm very thankful for everyone that chimed in! One of the many great reasons to be a part of this forum. Given how long this company has been in business and the number of higher end homes they renovate in the more affluent areas of town, I'm surprised they don't offer this service, even at a premiu...
by Sirty
Fri Sep 24, 2021 3:38 pm
Forum: Ask Our Pro's a Question
Topic: Window Replacement - South of Atlanta
Replies: 70
Views: 46254

Re: Window Replacement - South of Atlanta

Thanks for your input HomeSealed! I can visual how tucking would work on a single window, but I have one with three windows and the half round is only above the middle window. I can't quite think through how tucking would work there since the brick mold from the window to the half round makes a 90. ...