Search found 144 matches

by windowshopper
Wed Oct 25, 2006 8:57 am
Forum: Ask Our Pro's a Question
Topic: Lessons learned
Replies: 1
Views: 2580

Lessons learned

I have not posted in a long time. To give a summary I took a long time to buy windows and ended up going with Gorell. During the contract signing I repeated a ridiculous number of times about adding insulation around the windows I contacted them within the 3 day right to cancellation of the contract...
by windowshopper
Sun Nov 20, 2005 7:56 am
Forum: Ask Our Pro's a Question
Topic: Mr Gorell
Replies: 9
Views: 8637

FenEx Believe me when I say I am going to do everything within my means to make sure this company does not get away with this. They had no intention of installing insulation as discussed and now it looks like they have no intention of fixing the screens that had been damaged either in storage or tra...
by windowshopper
Tue Nov 15, 2005 11:14 am
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

Update

As of yet my email has not been answered but they changed their website so that it does not say they fully insulate around the windows as it had yesterday, but I saved it in its previous form. Obviously they know that it did say that. I probably should not have pointed that out but you would think t...
by windowshopper
Mon Nov 14, 2005 4:58 pm
Forum: Ask Our Pro's a Question
Topic: Gorell Windows Salesman -- do I believe him?
Replies: 2
Views: 4346

Gorell window screens difficult to move.

Is it normal for the screens to be so hard to move that you can barely move them?
by windowshopper
Mon Nov 14, 2005 4:56 pm
Forum: Ask Our Pro's a Question
Topic: Gorell Windows Salesman -- do I believe him?
Replies: 2
Views: 4346

I just had these installed and the window sticker gives these ratings.

U-Factor 0.32

Solar Heat Gain Coefficient 0.27

Visible Transmittance 0.47
by windowshopper
Mon Nov 14, 2005 2:44 pm
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

jack7447

As usual with your type you don!t have the facts straight. If you don!t like the number of posts someone makes don!t read the forum.
by windowshopper
Mon Nov 14, 2005 10:12 am
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

These were replacement windows. I did not say they fit tight I said there were gaps. You really would have had to see it. I asked for insulation to be put in when the windows were installed and it was not. Their website claims they fully insulate around the windows. This is in no way an unreal expec...
by windowshopper
Mon Nov 14, 2005 6:00 am
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

I specifically stated how I wanted insulation as part of the installation numerous times. I went so far as to tell the guy make sure you are willing to do what I want for the price you are charging me for the windows. I called back within the period of right of cancellation and wanted the contract t...
by windowshopper
Sat Nov 12, 2005 8:29 am
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

My windows were installed from the inside. He put the outside capping on before he installed the windows, is that the right way to do it? The foam strip around the window frame that Mr Gorell refers to does not cover the frame from edge to edge, it is in the middle section and did not appear to stic...
by windowshopper
Fri Nov 11, 2005 12:42 pm
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

Maybe I am missing something here, I hope so for my sake. I am not experienced at installation and he is. He knew that while I was not over his shoulder or in the way or harassing him that I was taking a look now and then. I addressed this issue with him twice so it would have been stupid for him to...
by windowshopper
Fri Nov 11, 2005 11:37 am
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

Mr Gorell One of the windows upstairs had what must have been at least a 3/8 gap and he said it was all the way to the right and when he moved it over it would fill it in. I am not talking about 1/8 inch gaps here. The old windows had plastic inserts on both sides that were removed, I don!t know if ...
by windowshopper
Fri Nov 11, 2005 10:25 am
Forum: Ask Our Pro's a Question
Topic: Mr Gorell
Replies: 9
Views: 8637

Mr Gorell

I don!t remember exactly how it was worded but I have seen something suggesting that people who install Gorell windows have passed or met some training or requirements. That Gorell is concerned about who and how when it comes to the installation of their product. My question to you is this. I unders...
by windowshopper
Thu Nov 10, 2005 2:42 pm
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

Unfortunately I already paid them when they finished because I could not prove they did anything wrong. I emailed the business today explaining what I had asked for up front and that what I saw was not what I asked for. I explained about the gaps I saw. He called the installer and then called me and...
by windowshopper
Thu Nov 10, 2005 10:13 am
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

Fen Ex Thank you for your response. Beyond telling the company how I feel what are my other options. I mentioned up front that I wanted them insulated and sealed and even sent an email within the 3 days telling them the language in the contract did not include that but he insisted the wrapping which...
by windowshopper
Thu Nov 10, 2005 7:23 am
Forum: Ask Our Pro's a Question
Topic: Window installation question
Replies: 42
Views: 70949

Last questions

Sorry for babbling on yesterday. Could someone please answer two more questions for me. When they did the install they split one piece of trim probably 7 or 8 inches up the side about an inch in and another is cracked horizontally with zagged edges looks like it cracked in half but did not come apar...