Search found 553 matches

by FenEx
Thu Jan 24, 2008 1:50 pm
Forum: Ask Our Pro's a Question
Topic: SCHUCO UPDATE
Replies: 53
Views: 42349

fenex

You figured me out. When I supported Schuco in their better years... I was called biased. Now that they are defaulting on many promises to dealers and homeowners and I am pointing it out... I'm bashing. You followed my advice to buy them but yet you now question my integrity on follow-up information...
by FenEx
Tue Jan 22, 2008 3:46 pm
Forum: Ask Our Pro's a Question
Topic: SCHUCO UPDATE
Replies: 53
Views: 42349

SCHUCO UPDATE

After literally dozens of calls from my office... none have been returned. I average 1-2 calls per week from custmers seeking solutions to product issues. The conference call I mentioned with Schuco was never followed through with on their part. I happened to catch and just got off the phone with Ri...
by FenEx
Wed Jan 09, 2008 9:11 am
Forum: Ask Our Pro's a Question
Topic: Schuco Warrantee
Replies: 16
Views: 13720

Reply

Monday and Tuesday came and went. NO call from Schuco... why am I not surprised? I even sent two emails to confirm the time for the call.

I'll try again today.
by FenEx
Mon Jan 07, 2008 12:55 pm
Forum: Ask Our Pro's a Question
Topic: Is Schuco quiting the vinyl window business?
Replies: 18
Views: 18487

Reply

So it begins. Here a an email quote directly from Schuco to one of my clients that is attempting to get service.The complaint was a glass issue as well as air leakage issues on other units. "Although I cannot get into the details as to the delay in shipping out your glass, we will be sending th...
by FenEx
Sun Jan 06, 2008 1:01 pm
Forum: Ask Our Pro's a Question
Topic: Truck/Van Preferences?
Replies: 4
Views: 4079

Truck/Van Preferences?

With the changes in the Illinois law, most sub-contractors will become a thing of the past as it is official that as of Jan.08 installers will have to be full-time employees. I am very Ok with this. Part of bringing everything in-house is increasing trucks and trailers. Do any of you have preference...
by FenEx
Fri Jan 04, 2008 11:56 am
Forum: Ask Our Pro's a Question
Topic: Schuco Warrantee
Replies: 16
Views: 13720

Reply

LOL... why am I the only one here getting time-stamped by the board historians? I am a victim here too and was also deceived. The last wave of Schuco contracts that I just refunded cost my company 68k in sales. Alot can happen in three years. All of a sudden I have a conference call with Schuco sche...
by FenEx
Fri Jan 04, 2008 11:45 am
Forum: Ask Our Pro's a Question
Topic: Is Schuco quiting the vinyl window business?
Replies: 18
Views: 18487

Reply

So, it would then be accurate to say that we have been Fuched?
by FenEx
Thu Jan 03, 2008 6:39 pm
Forum: Ask Our Pro's a Question
Topic: Schuco Warrantee
Replies: 16
Views: 13720

reply

That's still to be determined... just like any other warranty issued. It's value or dependability can't be set until it's actually needed. I can't even count the number of people I know that have been screwed by Pella and Andersen amongst others. As stated.. time will tell. I'll be one of the first ...
by FenEx
Wed Jan 02, 2008 5:08 pm
Forum: Ask Our Pro's a Question
Topic: Is Schuco quiting the vinyl window business?
Replies: 18
Views: 18487

Reply

Enough. I for one am tired of covering Schuco's ~. Here are the facts which I have experienced first hand. Their service is by far the worst I have ever come across. I completely agree with prior posts stating that they have made countless promises to improve but it never happens. I have more servic...
by FenEx
Tue Dec 11, 2007 11:05 am
Forum: Ask Our Pro's a Question
Topic: Manufacture insulated glass
Replies: 9
Views: 7313

reply

No Low-E and No gas fills is NOT energy efficient. A double pane window today without these will have the same EE of a unit produced in the 1970's. Low-E and Argon has been around since 1982 and is NOT recent technology. The last thing the industry and homeowners need is yet another company manufact...
by FenEx
Mon Dec 10, 2007 1:44 pm
Forum: Ask Our Pro's a Question
Topic: Schuco
Replies: 44
Views: 26304

reply

I am reserving judgement until sometime in the near future as I am having problems and discussions with Schuco Corporate as well.

I will share the outcome soon.

Happy Holidays.
by FenEx
Fri Nov 30, 2007 1:00 pm
Forum: Ask Our Pro's a Question
Topic: Replacement Windows: Recommendation Requested
Replies: 4
Views: 4359

Reply

Quality vinyl windows utilize TiO2 at up to 10% loading to increase weatherability because the Titanium Dioxide strongly absorbs in the UV electromagnetic spectrum, effectively quenching much of this radiation and thereby protecting the PVC polymer from degradation.
by FenEx
Mon Nov 26, 2007 5:52 pm
Forum: Ask Our Pro's a Question
Topic: Need Windows
Replies: 7
Views: 5026

reply

Using Super Spacer does NOT reduce the risk of seal failure. It all depends on the window manufatcurer's application process.
by FenEx
Sat Nov 24, 2007 12:18 pm
Forum: Ask Our Pro's a Question
Topic: Looking for opinions on reduced payment to installer
Replies: 6
Views: 4754

Reply

Sorry to read about your contractor issues, but you should be very careful about imposing your suggested discount. When and if the contractor finishes the work and completes the contract, they are entitled to be paid in full. You can and should demand some compensation to repair the damaged carpet, ...
by FenEx
Sun Nov 11, 2007 3:23 pm
Forum: Ask Our Pro's a Question
Topic: Amount of haggling with prices?
Replies: 16
Views: 10026

reply

PB I understand very well how the sales process you are describing works. It's very common, but is losing traction every year that passes with customer awareness... much like the awareness you are expressing... you know it's a game. Lets take your fence. Asking for 8k, but able to drop to 7.5k... or...