Katy, TX 2nd Vinyl Replacement Window Install

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RCush
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Joined: Tue Jun 23, 2020 4:15 pm

Katy, TX 2nd Vinyl Replacement Window Install

#1 Post by RCush » Tue Jun 23, 2020 4:23 pm

Hoping someone on this forum can help. We replaced our windows in December of 2014 with a company in Katy called Wonderful Windows with a Revere Window product that is manufactured by the AMI company out of OH. The windows are all scratched and the picture windows have even been permanently marked by birds flying into them. Of course, Wonderful Windows is no longer in business and had all of our serial number information. We have been trying to contact someone at Revere/AMI to find out if they actually warranty their work or if we are going to have to replace all of these again. There are 22 total windows.

If we are forced to pay out of pocket again for windows - what brand do people suggest? We had Window World come out to quote - but the product the sales guy brought in is exactly the product currently installed. I am so frustrated at this point. Do we just go with the HDepot Simonton stuff? Any advice welcome. Thanks.
Cush

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Windows on Washington
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Location: DC Metropolitan Area-Maryland/Virginia/DC

Re: Katy, TX 2nd Vinyl Replacement Window Install

#2 Post by Windows on Washington » Wed Jun 24, 2020 5:12 am

Why, or how, are the windows all "scratched"? If the scratches are inside the IGU, that would be a glass defect and therefore warrantable by AMI. If the scratches are from mishandling, there would not be any warranty coverage for that.

If you are going to need new windows, which is sounds like you might, you won't find a more quality shop, person, or business than the folks at Ultra Windows. Randy is a regular poster on here and I trust him so much that I have referred family members to him. Give Randy a ring and tell him where you found his information.

https://ultrawindows.net/

RCush
Posts: 2
Joined: Tue Jun 23, 2020 4:15 pm

Re: Katy, TX 2nd Vinyl Replacement Window Install

#3 Post by RCush » Wed Jun 24, 2020 9:25 am

Thanks so much for the recommendation. He's coming tomorrow.

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Windows on Washington
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Location: DC Metropolitan Area-Maryland/Virginia/DC

Re: Katy, TX 2nd Vinyl Replacement Window Install

#4 Post by Windows on Washington » Thu Jun 25, 2020 5:44 am

Good. You are in great hands. He is the best in Texas.

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