A place to ask all your replacement window questions
8 posts • Page 1 of 1
I am looking to replace my last 20 double hung windows and 2 casement windows. I had 10 double hung windows replaced 7 years ago. I replaced them with Soft-Lite Imperial windows which I am very pleased with. I used an "official" Soft-Lite contractor 7 years ago. I now have a different contractor that I know well and trust. He tried to get a quote from Soft-Lite as I was trying to keep all my windows the same. Soft-Lite WILL NOT sell to him. Totally ridiculous. So I did some research and found Okna windows to be a good alternative to Soft-Lite. My contractor contacted Okna and they gave him the contact information of a local dealer. The local dealer is giving him the runaround. It's been a month with several phone calls with no success. So I am now giving up on Okna. Can anybody recommend a good solid window company that actually sells their windows to the general public? My contractor says he can get Harvey or Andersen windows. I have read the reviews on Harveys and they are mixed. Andersen's tend to be on the expensive side. I am just looking for a solid mid priced window that will match up well with my existing Soft-Lites. Any help or ideas would be greatly appreciated.
Most upper end vinyl companies protect there dealers especially with there top offerings. The reality is you need to go to a Softlite dealer to get the same window and Most won’t sell them as material only. Where are you at? Have you tried another Soflite dealer?
Your better off going to the Soft-Lite "dealer" If your new contractor isn't a window "dealer" what happens should you ever need warranty service. He will not be able to hep you and you'll be having a hard time at that point getting anything done. It's better to deal with a dealer so they can take care of the manufacturer warranty and some even include labor at no charge.
I have tried contacting Soft-Lite directly. They pretty much won't even answer my emails anymore since I am not using their "dealer" who is actually pushing Pro-Via windows now. This "dealer" was also a registered Hardie Plank installer which he now doesn't do. I need to finish my house with Hardie Plank siding and about 20 windows. So I am now using a trusted contractor who I have worked with for years. He is the type of guy that if I ever have a problem, will fix it immediately free of charge. If I have a problem with any window he installs, I am not worried. It will be immediately taken care of. So I am not worried at all about warranty service. I just want the ability to purchase either Soft-Lite or Okna windows. Unfortunately, it looks like I will have to go in another direction.