Seal coming out after 1 year...
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- Posts: 3
- Joined: Wed Aug 11, 2021 11:01 pm
Seal coming out after 1 year...
Seal is put on the 2 side sliders on each side of the picture window, both sections of the window. Waiting on quote for 4 pieces of glass. The middle picture window looks like it may be starting in the lower corner but the glass guy said don't worry about it yet, too expensive to replace?
I'm also not 100% sure this was a brand new window, the label looks old, but I have no clue. Unfortunately I was working the day the he arrived and installed the windows. They appear new besides the label looking dirty .
What would you guys do??
Last edited by SamanthaPFl on Thu Aug 12, 2021 10:37 am, edited 3 times in total.
Re: Seal coming out after 1 year...
I am not sure exactly what Is going on , some pics would help. Unfortunately in the window business warranty claims can be difficult, this is nothing like auto’s where you can bring in your car to any dealership and get warranty service . Even though you went into some detail I do not fully understand the problem, some pics would help. Things can difficult for a consumer even when you a reputable manufacturer.
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- Posts: 3
- Joined: Wed Aug 11, 2021 11:01 pm
Re: Seal coming out after 1 year...
Ok pic added I think
Re: Seal coming out after 1 year...
Working with PGT is your best option at this point. I’d give them Some more time to respond and follow up with them if they don’t.
- HomeSealed
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- Location: Milwaukee, Madison, SE Wisconsin
Re: Seal coming out after 1 year...
It looks like the spacer has migrated into the viewing area which should be covered under warranty. Most times you'll go through the dealer/installer in this stuff, but if that outfit is MIA, as Todd said you are on the right track. PGT is a reputable manufacturer, I suspect they will provide the replacement parts, you'll likely just pay for the installation of them unless the original installer pops up and covers it.
Also keep in mind that almost everything in this industry is significantly delayed right now, I'd give them a little grace on getting back to you. Expect a long lead time on the parts as well. The good news is that its only aesthetic.
Also keep in mind that almost everything in this industry is significantly delayed right now, I'd give them a little grace on getting back to you. Expect a long lead time on the parts as well. The good news is that its only aesthetic.