Window will not stay up. What is the Brand?

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asd1111
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Joined: Tue Apr 05, 2016 10:41 am

Window will not stay up. What is the Brand?

#1 Post by asd1111 » Tue Apr 05, 2016 10:51 am

I am trying to determine the brand of windows I have in a house I recently purchased. They do not tilt in and are wood with vinyl sides. The side springs are not connected to the bottom of the windows and they will not stay up. I am trying to fix them but I am not sure how to get to sides in order to access springs.

Any help would be appreciated.
Thank you
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TLHWINDOW
Posts: 295
Joined: Mon Dec 14, 2009 9:20 pm
Location: North Florida

Re: Window will not stay up. What is the Brand?

#2 Post by TLHWINDOW » Wed Apr 06, 2016 12:09 pm

Looks like every wood window out there with a compression jamb.

But either way, you need a sash removal tool or you may be able to do this if it is a Jeld-Wen or similar:


https://www.youtube.com/watch?v=H821-EEFk3Q

Window4U (IL)
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Joined: Thu Oct 07, 2004 8:46 am
Location: Sales and Installation in Chicagoland and Central Illinois

Re: Window will not stay up. What is the Brand?

#3 Post by Window4U (IL) » Thu Apr 07, 2016 2:53 pm

asd1111, If you can't get them out as in the video, have you tried pulling the sash real hard to the side? Many times a window sash like this is what's called a side load. If it doesn't come out pulling it one direction, try pulling it to the other direction.

tru_blue
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Joined: Fri Jan 13, 2006 2:02 am

Re: Window will not stay up. What is the Brand?

#4 Post by tru_blue » Fri Apr 08, 2016 12:34 pm

You can also look for the brand name on the window, which sometimes is located in one of several places.

1. On the glass - Sometimes the manufacturer's name is etched in the corner of the glass, either the full name or an abbreviation
2. On the sash lock or on the sash lift
3. On the spacer between the glass
4. On the edge of the screen

You probably have a block and tackle balance system behind the vinyl tracks. Sometimes your problem can be fixed without replacing any parts - it could be simply that somebody took out the sashes at some point and when they put them back in they didn't put them back into the guides. Whatever the balance system is, you should be able to order replacement parts.

Best of luck on discovering the manufacturer!

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Windows on Washington
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Location: DC Metropolitan Area-Maryland/Virginia/DC

Re: Window will not stay up. What is the Brand?

#5 Post by Windows on Washington » Fri Apr 08, 2016 2:53 pm

Looks who just came out of hiding.... :D

TheWindowNerd
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Location: SE PA & NJ; DFW/Metroplex

Re: Window will not stay up. What is the Brand?

#6 Post by TheWindowNerd » Fri Apr 08, 2016 6:56 pm

Call a window service company.

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