Question for Delaware Mike

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Inquirer
Posts: 27
Joined: Tue Oct 25, 2016 12:10 pm

Question for Delaware Mike

#1 Post by Inquirer » Sat Oct 29, 2016 5:59 pm

I copied this from a post of yours.

Most LS guys are establish dealers in which Soft-Lite has been with for many years and Soft-Lite doesn't expect to have to make a field call in the future for a warranty problem if the dealer isn't in business any longer.

Does this mean that Soft Lite doesn't want to support the customer if the dealer goes out of business?

Delaware Mike
Posts: 764
Joined: Fri Nov 19, 2004 10:44 am
Location: South Jersey, Delaware, Philadelphia area

Re: Question for Delaware Mike

#2 Post by Delaware Mike » Sat Oct 29, 2016 9:21 pm

Of course SL wants to provide support to the homeowners that purchase their products. I've personally performed IG-units swap outs and misc. parts replacements for various SL dealers in the area that aren't around anymore due to a multitude of reasons. SL like many premium window manufacturers has to choose their dealers carefully.

We industry insiders see all of the dirt out there. Gorell was utilizing very bad glazing practices as did Great Lakes. Window Wizards in my area had a horrible reputation by employing hack installers and selling mostly bottom of the barrel windows for many years. Simonton just got hit with a class action law suite for bad glazing.

I wouldn't hesitate for second regarding the upper lines from OKNA, Soft-Lite, or Sunrise. I'm not familiar with the other manufacture that you're considering so I can't comment on them. If there were something better out there in premium vinyl, I'd be selling it.

Grayson73
Posts: 5
Joined: Thu Apr 16, 2020 2:29 pm
Location: MD

Re: Question for Delaware Mike

#3 Post by Grayson73 » Fri Apr 17, 2020 12:28 pm

Mike,

What is your website and do you service Potomac, MD 20854?

Delaware Mike
Posts: 764
Joined: Fri Nov 19, 2004 10:44 am
Location: South Jersey, Delaware, Philadelphia area

Re: Question for Delaware Mike

#4 Post by Delaware Mike » Fri Apr 17, 2020 6:41 pm

Hi Grayson, I'm sorry, I don't really do Maryland these days. How far are you from the Delaware Memorial Bridge?

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Randy
Posts: 1100
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Location: Houston, TX

Re: Question for Delaware Mike

#5 Post by Randy » Sat Apr 18, 2020 7:46 am

There’s only one company that I would recommend to my family and friends in the greater Washington DC area, and that is Windows on Washington. You won’t find a more professional company to deal with, offering the industry’s leading products and utilizing superior installation methods to ensure your long-term satisfaction. I’d highly recommend contacting them and seeing what they can do for you.

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HomeSealed
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Joined: Mon Feb 15, 2010 3:46 pm
Location: Milwaukee & Madison area

Re: Question for Delaware Mike

#6 Post by HomeSealed » Sat Apr 18, 2020 9:41 am

Big +1 there! Sounds like you may not be covered by one true pro and great guy in Delaware Mike, but you should be by another in Windows in Washington. Highly recommend.
www.homesealed.com

Delaware Mike
Posts: 764
Joined: Fri Nov 19, 2004 10:44 am
Location: South Jersey, Delaware, Philadelphia area

Re: Question for Delaware Mike

#7 Post by Delaware Mike » Sat Apr 18, 2020 9:49 am

Windows on Washington serves your area and that would be my best advice you. Top notch outfit.

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