Replacement windows add beauty to your home...Add value to your home...Save energy while lowering your heating bills!
Call us at
1-800-399-4623


BBB Business Review

Need Assistance
With

Windows ?

Enter your zip code

Fibrex Reviews

based on 4 reviews

Overall quality: 3
Locks: 2
Balance System: 3
Warranty: 3

January 17th 2013 at 6:05 am

Window Comments

No noticeable difference between my old double hung window with aluminum "triple track" storm windows. (I didn't replace all the windows). Sound barrier equal to old windows with storm windows closed. No difference retaining heat. The windows are stiff to open. The locks are plastic. Since I only did the second floor I wasn't too concerned with locks/security.

Window Grade: 2.8
Install Comments

Installed by Renewal by Anerson of RI

The install was a nightmare. They bragged about how quickly they would get 10 windows and one storm door installed - and then did a sloppy job on install. The caulking job was a mess! Sloppy, overloaded and used a caulk that is STILL tacky even though windows were installed in mid-late October. More disturbing - valuables went missing. They were there the day before the install. They have "gone missing" since that install. No other workman have been in my house on the second floor without supervision. Since the Renewal by Andersen installers were there for the day I did not "sit" on top these workers. I mean, this is supposed to be a reputable company. Of course, I have no idea who the installers were - they might be subs. If they are I don't know R by A criteria for hiring them or if they performed a background check on them. I cannot prove anything since I didn't realize the items were missing until a couple of weeks after install. But, I have no logical explanation as to why these valuables would be removed from the drawer when I stored them.

Install Grade: 1.0
Price Information

I was an idiot and listened to the sales pitch and was persuaded to abandon wood replacement windows. These windows are ridiculously expensive - $1800/window. With "special discounts" he "got the cost" down to $1300/window. Way too much and did not deliver based on that pitch.

Overall quality: 5
Locks: 4
Balance System: 4
Warranty: 4

March 29th 2012 at 8:15 pm

Window Comments

Very well made.grill inside window glass. easy to clean.

Window Grade: 4.3
Install Comments

Installed by Renewal by Anderson of NJ

Install Grade: 5.0
Price Information

THE PRICE WAS HIGH, BUT I BELIVE THE WINDOWS ARE WELL MADE AND TO ME WORTH THE MONEY. CHEAPER WINDOWS I'VE SEEN IN MY OPION ARE NOT WORTH THE MONEY.

Overall quality: 3
Locks: 1
Balance System: 3
Warranty: 3

January 30th 2011 at 2:28 pm

Window Comments

I am a contractor preparing to construct an addition on a customers house that have had Renewal by Andersen windows installed in their home in 2009. They want to install 3 new windows in the addition that match the Renewal by Andersen windows they already have. The problem is that Renewal will not even talk to a contractor. They only deal with homeowners. I guess that's because they can't pull the wool over a contractor eyes as easily as a non experienced homeowner.I have left 3 e-mails and 3 voicemails, with the Renewal contractor,and have received no reply. Neither has the homeowner who haslso left several messages. So, I thought I would find an Andersen distributor and get the window from them. While doing some research on where else I can get these "Andersen" windows, I found out something that I'm sure they don't tell the homeowner. Some time ago Andersen purchased the Renewal window company. The windows that homeowners are purchasing ARE NOT ANDERSEN windows. They are Renewal windows. Andersen has nothing to do with the manufacturing of these windows. I have read all of the reviews on this website, and have realized that people who purchase these window believe they are purchasing an Andersen window. They are not! They are purchasing a Renewal window.

Window Grade: 2.5

 

Price Information

On top of all this they are extremely over priced. Charging $1200 to $2000 and more for 1 window is absolutely rediculous. I have examined these windows. They are a decent window but nothing out of the ordinary. Any reliable contractor can install a quality replacement window that meets or exceeds all the Federal rebate requirements for less than 1/2 what Renewal is charging.

Overall quality: 2
Locks: 4
Balance System: 5
Warranty: 5

July 17th 2010 at 1:04 pm

Window Comments

We ordered a double hung replacement window- Fibrex- from Renewal by Andersen. No problem with that in nine months other than the fact two different people who came out to measure then confirm measurements didn't measure correctly so we had to wait another month before it was installed(although the salesman said he would try to "expedite" the correction, he did not nor did he ever call us back to keep us updated). But, the product thus far is quite nice. We also ordered a bay window- very expensive- Fibrex on the outside and wood inside. Really pretty until it started leaking profusely between the two casement window panes and staining the wood seat.This was about two months after install. Customer service on the first tier was pushing to just patch it up. I spoke to the next level of management who also initially tried to push some kind of patch job and some incentive. I held firm and insisted that they replace the entire unit as once wood was compromised, there was no telling what else was going on inside and I didn't want to deal with rot later on. They finally agreed to replace unit and admitted that they had been aware since earlier in the month that mine was installed that this particular bay had some significant design flaws. They came out and replaced it with the adjusted design features in place. Two days after the install, guess what....seepage seen again on wood seat although not the dramatic waterfall effect between windows as the first bay. We had our town inspector out and he failed the window and contacted our area Renewal company. They called me and I called them back a few weeks later after I calmed down enough to talk civilly to them. They sent out their installation manager who said the design problem had been fixed and he wanted to make sure it wasn't an install issue. He was pleasant, professional and very thorough, having installed windows himself for years and not being merely a admin guy. He performed tests and it turned out that somehow, we got the odd lemon- he felt it was some glitch at the manufacturing plant that the machine didn't properly seal the glass which is why the seepage marks were in a different place than the first time. So, he pushed the company to again replace completely. I don't know how long that is going to take. This is a big inconvenience as it is my husband's busy home office that is the site. The installation guys have been great, pleasant, thorough and do a good job. The customer service is fair(once I wouldn't give in) and the install manager was a pleasure to deal with through the problem. BUT to pay so much($8000 I believe) for a bay that fails twice is absurd. So, unless they offer us some fantastic deal for other windows we need to replace in exchange for the aggravation(what do you think the chances of that are?) we are bagging Renewal and looking into Marvin and a few other options since we know we will have to little by little replace windows on our house which was built pre-1900 and faces a lot of weather issues in Massachusetts.

Window Grade: 4.0
Install Comments

Installed by Renewal by Andersen of MA

great crews- professional- we were so impressed that we hired the contractor who did their installs to do other rennovation work on our house and have been impressed.

Install Grade: 5.0

Review this product yourself!