Replacement Windows Discussion Board Forum

It sounds like softlite has added a new line of windows that work. We are surprised that your humidity is that high since we were told that the humidity should not be higher than 20% by both George and softlite. According to the brochure, that we received from softlite, with the temperature, indoors...

To window Guy, If you recall, he said if we live at the west end of the state. We live at the east end of the state. Even if it is an installation problem, the dealerwon't work with us except to ask for more money and won't do anything about the 2 bays and the garden window. Which, appears to mean, ...

Thank you for the offer. We live on the south west side of Milwaukee. We are both employed during the day but maybe our other Wisconsinite could be interested in your offer. We don't want to inconvience you by asking you to come for a week end.
thanks again.

Makman We would like to reply to the question on window coverings. We had $11,000 windows installed complete with etching. We thought that they looked beautiful and decided not to cover them with drapes, etc. However, the first cold snap came and we then we had etching surrounded with a two inch fra...

to our Wisconsin friend, we like your sense of humor considering how long you have had this problem. Were you able to reach our attorney? Maybe we need to consider a class action suit. Is anyone else interested?

Makman
Have you filed with the BBB in OH and in your State? I did have some luck with a Steve Cespedes from Softlite from customer service. Here's his e-mail address
<scespedes@soft-lite.com>
We already have an atty.

Thank you for being honest. We did write a letter to the president and never received a reply. After we filed a second time with the BBB of OH,We finally had a response from, from Patrick Thompson, VP Business Development for softlite. In response he stated that they offered to replace the glass bel...

Thank you for your reply. We wish we had had an installer that took the interest you appear to have in making the customer happy. However, we know that the installer, United Aluminum, used form installation around the windows because we saw him fill top and sides, bottom? The issue is that United Al...

We had 6 slide windows, 2 bays and one garden window installed in July of 2003. We live in Wisconsin. The first cold snap produced the same condensation problem that you have. The second cold snap with temperatures in the low teens and single digits produced ice. We attempted to contact our installe...

we have some of the same problems as Makman posted Oct.28, 2004. However, no one will help. We have softlite windows that ice up on the inside regardless of what the humidity is inside.
We are looking for others with softlite windows to find out if the company has helped them.