Sounds like a plan.Denmick wrote: ↑Wed Aug 11, 2021 6:00 am There are four vents 124 + 5 what concerns me the most is the way it is out of level from front to back on the seat as you see in the pictures. This is a 15 degree bow which sticks out even more.The latest from the installer he is going to spend he says three or four hours to put in the cable system and take out the knee braces. I will watch this closely and take pictures. Bottom of the seat on the outside is chipped on both ends whether it's from it being dropped or moved from the factory to the installer. To say there is nothing wrong with the Bow installation like some of the posts is beyond belief.
Please keep in mind that we are on the other side of a computer screen viewing a single photo from 15 or 20ft so as I and others have said, its hard to make a firm determination without seeing in person. I don't think anyone is suggesting that everything that is going on there is 100% optimal, but there is a wide range between an "acceptable installation" that they are obligated to provide, and one that is excellent. I don't want to speak for others, but I think the prevailing thought is that there are some things that could be improved, but characterizing it as completely unacceptable may also be a little strong.
The chips aren't visible in the pic, how bad are they? Have you addressed that with the company? If purely aesthetic, they may be able to cover those with some creative thinking, OR give you a few bucks off if you will accept them. I'd definitely address that now though if you haven't already, not after they make the adjustments.
You mentioned that you were told that a cable system would be used but it sounds like that was not specified in your contract? I also didn't see an answer as to whether or not you approved the knee braces during installation and reconsidered after the fact? If one or both of those is true, that reflects really well on this company as they are going above and beyond to attempt to make you a happy customer here. Hopefully they are able to get the window jacked up a little bit and add the cables, should be a win for all in that case. It certainly seems like they are making an effort and standing behind their work, that is not as common in this industry as you may think.